Paralegal-New Build Department in Poole

Are you a law graduate eager to gain hands‑on legal experience in a fast‑paced, supportive environment? We are looking for a motivated individual to join our New Build Conveyancing Department based at our Nantwich office in Cheshire, North West England. This is a fantastic opportunity for a law graduate to gain invaluable, practical experience working alongside experienced conveyancers and lawyers. You will support our lawyers across all aspects of new build conveyancing, ensuring smooth progression of transactions from instruction to completion. You will also assist with other conveyancing matters as required. The role includes administrative duties, client communication, technical file work, and case‑management tasks — an ideal foundation for a graduate starting a legal career.

Responsibilities

• Customer Service Focus
  • To communicate with clients and potential clients in a positive, professional and friendly manner.
  • To project a positive and professional image, including personal presentation.
  • To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely.
  • Handing inbound telephone calls.
  • To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally.
  • To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate.
  • To co‑coordinate a high volume of calls during peak periods, prioritising work and situations.
• Information management
  • To take messages where necessary and direct these to an appropriate member of staff in a timely manner.
  • To pass on messages to clients and third parties where appropriate.
  • To provide accurate information to clients and third parties.
  • To respect the sensitive and confidential information disclosed by clients.
• Staff awareness
  • To maintain good working relationships with colleagues.
  • To provide cover for colleagues where appropriate (including colleagues from different teams/office locations).
  • To ensure the proper handover of work to colleagues covering you during periods of leave/absence.
  • To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations.
• Administration & Case Management
  • To provide general administrative support to colleagues where needed.
  • To prepare correspondence and documents where appropriate.
  • To ensure that the relevant case management systems used are updated promptly and accurately.
  • To ensure that client files, both paper and electronic, are organised and stored correctly and securely.
  • Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view.

Experience

• Information management.
• Organised with good time management.
• Attention to detail and accuracy.
• Skilled in the use of IT.
• Ability to follow instructions.
• Self-motivation.
• Good use of initiative.
• Ability to work to deadlines and under pressure.
• Verbal and written communication.
• Ability to handle complex information.
• Ability to communicate with all kinds of clients.
• Respect for confidential information.

The closing date for this vacancy is Sunday 29th March 2026. If you are a law graduate with enthusiasm, accuracy, and a desire to learn, we would love to hear from you.

Benefits include:

• Additional leave.
• Company pension.
• Enhanced maternity leave.
• Entitlement to participate in the firm’s cash healthcare scheme.

How to apply

If you would like to apply for the above role, please download and complete both our application forms and separable monitoring form. Once complete there are three ways to apply:

• Via our Contact Form: Please upload your Cover Letter and CV.
• By email: Please email your Cover Letter and CV to careers@poolealcock.co.uk.