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- Tasks: Build strong client relationships and enhance their experience throughout the legal journey.
- Company: Join Poole Alcock, a forward-thinking law firm dedicated to client care.
- Benefits: Enjoy additional annual leave, a pension scheme, and enhanced maternity pay.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact by improving client experiences and driving business growth.
- Qualifications: Excellent communication skills and a proactive, client-focused approach are essential.
The predicted salary is between 35000 - 45000 £ per year.
At Poole Alcock, we are committed to delivering an outstanding client experience at every stage of the legal journey. We are looking for a proactive, client-focused Client Relationship Manager to join our growing team and play a key role in strengthening relationships with existing clients, supporting repeat business, and helping us continually improve the service we provide. This is an exciting opportunity for someone who is passionate about client care, confident in building strong relationships, and motivated by identifying ways to add value for both clients and the business.
Responsibilities
- Take ownership of client offboarding with existing clients, proactively liaising with clients at the end of their case to strengthen relationships, obtain feedback and reviews, support repeat business, generate internal referrals and identify further legal service opportunities.
- This is a client relationship role with a clear sales focus, centred on retaining clients, promoting the firm’s services appropriately, and contributing to business growth through cross‑selling and upselling.
- Share client insight and feedback with department heads to help improve the overall client experience.
- Support, supervise and train new team members as the team develops.
- Support the New Enquiries Team as required.
Experience
- Excellent communication skills, a positive and professional approach, and the confidence to engage with clients in a helpful and meaningful way.
- Ability to build rapport quickly, handle sensitive conversations with care, and use sales and relationship‑building skills to identify opportunities for repeat business and additional services in a professional, client‑focused manner.
- Highly organised, proactive, and comfortable balancing client care responsibilities with commercial awareness and a clear sales focus.
- Previous experience in a client‑facing, relationship management, sales, customer service, or legal support role would be advantageous.
Benefits
- Additional annual leave entitlement
- Company pension scheme
- Enhanced maternity pay (subject to conditions)
How to apply
If you would like to apply for the above role, please send us your CV together with a covering letter explaining why this role is the right opportunity for you and why you would be a great fit for Poole Alcock. The closing date for applications is 31st May 2026.
Via our Contact Form
Please complete the contact form below and upload your CV and covering letter.
By email
Please send your CV and covering letter to careers@poolealcock.co.uk.
Client Relationship Manager in Northwich employer: Poole Alcock Llp
Contact Detail:
Poole Alcock Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Northwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research Poole Alcock thoroughly and think about how your skills align with their client-focused approach. Be ready to share examples of how you’ve built strong client relationships in the past. Confidence is key, so practice makes perfect!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Client Relationship Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Poole Alcock. Let’s get you that dream job!
We think you need these skills to ace Client Relationship Manager in Northwich
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for client care and how your skills align with the role. We want to see your personality come through, so don’t be afraid to let us know why you’re excited about joining Poole Alcock.
Tailor Your CV: When applying, tailor your CV to showcase relevant experience in client relationship management or sales. We’re looking for specific examples of how you’ve built strong relationships and contributed to business growth, so make those stand out!
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your documents well. We want to see that you can engage meaningfully with clients right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy to upload your CV and cover letter there. Plus, it shows us you’re proactive and keen to join our team at Poole Alcock!
How to prepare for a job interview at Poole Alcock Llp
✨Know Your Client Care
Make sure you understand the importance of client care in this role. Research Poole Alcock's approach to client relationships and be ready to discuss how you can enhance their client experience. Show them you're passionate about building strong connections!
✨Showcase Your Communication Skills
Since excellent communication is key, prepare examples of how you've successfully engaged with clients in the past. Think about times when you handled sensitive conversations or turned a challenging situation into a positive outcome. This will demonstrate your ability to connect meaningfully.
✨Highlight Your Sales Acumen
This role has a clear sales focus, so be prepared to talk about your experience with cross-selling and upselling. Share specific instances where you identified opportunities for additional services and how that benefited both the client and the business.
✨Be Proactive and Organised
Poole Alcock is looking for someone who is proactive and organised. Prepare to discuss how you manage your time and prioritise tasks, especially when balancing client care with commercial awareness. Bring examples of how you've successfully juggled multiple responsibilities in previous roles.