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- Tasks: Engage with clients, convert enquiries into instructions, and maintain accurate records.
- Company: Join Poole Alcock, a proud law firm with an Investors in People Gold Award.
- Benefits: Enjoy additional annual leave, a pension scheme, and a cash healthcare scheme.
- Why this job: Be the first point of contact, making a positive impact while developing your skills.
- Qualifications: No legal experience needed; just bring your enthusiasm and communication skills.
- Other info: Full training provided; must be willing to work across Cheshire offices.
The predicted salary is between 28800 - 43200 £ per year.
We are pleased to offer an exciting opportunity for an enthusiastic individual to join our New Enquiries Team based at our Head Office in Northwich, Cheshire.
This role is ideal for someone who thrives in a busy, client‑focused environment. You will engage with clients primarily over the telephone, building rapport quickly and ensuring every interaction creates a positive and lasting first impression.
As the initial point of contact with the firm, you will play a key role in delivering exceptional customer service aligned with our ‘Committed to Excellence’ values. Previous telephone-based experience is essential.
Reporting to Marsha Pearson, Partner, you will be central to the firm’s client journey, promoting and securing legal services for both new and existing clients while consistently championing high service standards.
Due to the fast-paced and demanding nature of the position, this is a full-time role of 36.25 hours per week, worked Monday to Friday. Experience or knowledge of legal or related professional services would be advantageous, although full training will be provided.
Closing date is Friday 6th February 2026.
Other candidate Information
- The role will be based at our Northwich office in Cheshire but there will be a contractual requirement to work at any of our Cheshire offices.
- Conveyancing experience preferred but not essential as full training will be provided.
- Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body
- Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.
Responsibilities
Key Accountabilities:
- To be the first point of contact for new enquiries, providing an excellent first impression with the goal of converting every new enquiry into a new client instruction.
- To follow up on all new enquiries received throughout the firm to convert enquiries.
- To collaborate with colleagues throughout the firm to ensure efficiency of new enquiry handling, follow up activity and accuracy of data
- To actively seek to create positive working relationships with colleagues across all offices and departments.
- To accurately record all new enquiry and conversion data and to monitor ongoing accuracy of data provided, amending and updating where required.
- To ensure up to date knowledge of the various departments, including staffing, locations and services offered
- To seek out opportunities with existing clients who have a need for further legal services, upselling and co-ordinating contact with relevant legal teams.
Administration of client satisfaction
- Listen to and empathise with clients in order to resolve any issues they have faced and to leave them with a positive impression of the firm.
- Escalate any client care issues to line manager
- To have a good understanding of the SRA Code of Conduct Chapter 1 and Lexcel standards relating to client care
Maintaining up to date and accurate client contact records and databases
- To utilise various case management systems and databases (including but not limited to Leap, Redview & Perfect Portal) to manage/update prospective client, client and referrer contact data and communication record
- Additional leave
- Enhanced maternity leave
- Free flu jabs
- Free parking
- On-site gym
- On-site parking
Experience
The successful candidate will be able to demonstrate the following skills:-
- Team Player
- Excellent professional telephone manner
- Desire to exceed client expectations
- Skilled in the use of IT
- Be organised with good time management
- Attention to detail and accuracy
- Ability to follow instructions
- Self-motivation
- Good use of initiative
- Ability to work to deadlines and under pressure
- Excellent verbal and written communication
- Ability to handle complex information
- Ability to communicate with people at all levels
- Respect for confidential information
- Positivity and enthusiasm
Benefits include:
Enhanced Annual Leave
Entitlement to join the company pension scheme.
Entitlement to participate in the firm’s cash healthcare scheme.
How to apply
If you would like to apply for the above role, please download and complete both our application forms and separable monitoring form by clicking the buttons below.
Once complete there are three ways to apply:
Via our Contact Form
Please complete the below contact form and upload your CV, application form and separable monitoring form.
By email
Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk.
Upload your Separable Monitoring Form Click here to upload
Upload your Application Form Click here to upload
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New Enquiries Assistant employer: Poole Alcock Llp
Contact Detail:
Poole Alcock Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiries Assistant
✨Tip Number 1
Familiarise yourself with the legal services offered by the firm. Understanding the various departments and their offerings will help you engage more effectively with clients and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be the first point of contact for new enquiries, being able to convey professionalism and warmth over the phone is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your proactive nature by preparing questions to ask during the interview. This demonstrates your enthusiasm for the role and your willingness to engage with clients and colleagues alike.
✨Tip Number 4
Research the firm's commitment to excellence and the Investors in People Gold Award. Being knowledgeable about the company's values and achievements will allow you to align your responses with their expectations during the interview.
We think you need these skills to ace New Enquiries Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the New Enquiries Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or legal environments. Use bullet points for clarity and focus on achievements that demonstrate your ability to engage with clients effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Highlight your communication skills and any relevant experience in handling client enquiries. Make sure to convey your proactive attitude and commitment to providing excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Poole Alcock Llp
✨Show Your Enthusiasm
As the first point of contact for clients, it's crucial to convey your energy and enthusiasm during the interview. Practice speaking positively about the role and the firm, as this will reflect your ability to engage with clients effectively.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and left clients with a positive impression, as this aligns with the firm's commitment to excellence.
✨Familiarise Yourself with Legal Services
While prior experience in legal services is beneficial, showing that you've researched the industry and understand the basics can set you apart. Be ready to discuss how you can apply your knowledge to help clients navigate their enquiries.
✨Practice Effective Communication
Since the role requires strong verbal communication skills, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with friends or family to refine your telephone manner and ensure you come across as professional and approachable.
