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- Tasks: Support lawyers and case handlers to deliver exceptional client experiences.
- Company: Join a growing team at Poole Alcock in Cheshire.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Perfect for detail-oriented individuals who thrive in fast-paced settings.
- Qualifications: Strong administration skills and a commitment to client care.
- Other info: Dynamic role with opportunities for collaboration and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Are you a strong administrator with outstanding organisation skills, detail‑driven and committed to providing first‑class client care? Do you thrive in a fast‑paced environment where no two days are the same? If so, we would love to hear from you!
This is a fully office‑based position, working from Poole Alcock’s Congleton office in Cheshire. You will be part of a growing team where collaboration, communication and client care are at the heart of everything we do.
We are looking for a Remortgage Administrator to support our lawyers and our case handlers to deliver an exceptional client experience from start to finish. This is a fantastic opportunity for someone with strong administration skills who enjoys problem solving, clear communication and keeping cases moving smoothly behind the scenes. The successful candidate must be impressively organised with a strong drive to exceed client expectations.
We encourage early applications, as we will be reviewing applications throughout the process. The final deadline for applications is Friday 20th March 2026.
Responsibilities- Customer Service Focus
- To communicate with clients, borrowers, brokers and potential clients in a positive, professional and friendly manner.
- To project a positive and professional image, including personal presentation.
- To ensure that all queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely.
- Handing inbound telephone calls.
- To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally.
- To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate.
- To co‑ordinate a high volume of calls during peak periods, prioritising work and situations.
- To take messages where necessary and direct these to an appropriate member of staff in a timely manner.
- To pass on messages to clients and third parties where appropriate.
- To provide accurate information to clients and third parties.
- To respect the sensitive and confidential information disclosed by clients.
- To maintain good working relationships with colleagues.
- To provide cover for colleagues where appropriate (including colleagues from different teams/office locations).
- To ensure the proper handover of work to colleagues covering you during periods of leave/absence.
- To use departmental and office directory to ensure efficient communication.
Remortgage Administrator in Congleton employer: Poole Alcock Llp
Contact Detail:
Poole Alcock Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remortgage Administrator in Congleton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Remortgage Administrator role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for admin roles and practice your answers. We want you to shine when discussing your organisation skills and client care experience.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remortgage Administrator in Congleton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administration skills and attention to detail. We want to see how your experience aligns with the role of a Remortgage Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for client care and problem-solving. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. Whether it’s in your CV or cover letter, we want to see that you can communicate effectively with clients and colleagues alike.
Apply Early!: We encourage you to apply through our website as soon as possible. The sooner we see your application, the better! Remember, we’re reviewing applications throughout the process, so don’t wait until the deadline.
How to prepare for a job interview at Poole Alcock Llp
✨Know Your Stuff
Before the interview, make sure you understand the role of a Remortgage Administrator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around client communication and information management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisation Skills
Since this role requires impressive organisation skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Think about specific situations where your attention to detail made a difference, and be prepared to discuss how you prioritise your workload.
✨Practice Your Communication
As a Remortgage Administrator, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions in a professional yet friendly manner, just like you would with clients.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you handle challenges or unexpected situations. Prepare a couple of examples where you've had to think on your feet or resolve an issue efficiently. This will demonstrate your problem-solving skills and your ability to keep things moving smoothly, which is crucial for this role.