At a Glance
- Tasks: Build strong client relationships and enhance their experience throughout the legal journey.
- Company: Join Poole Alcock, a forward-thinking law firm dedicated to client care.
- Benefits: Enjoy extra annual leave, a pension scheme, and enhanced maternity pay.
- Other info: This role offers growth opportunities within a dynamic management team.
- Why this job: Make a real impact by improving client experiences and driving business growth.
- Qualifications: Strong communication skills and a passion for client care are essential.
The predicted salary is between 35000 - 45000 € per year.
At Poole Alcock, we are committed to delivering an outstanding client experience at every stage of the legal journey. We are looking for a proactive, client-focused Client Relationship Manager to join our growing team and play a key role in strengthening relationships with existing clients, supporting repeat business, and helping us continually improve the service we provide. This is an exciting opportunity for someone who is passionate about client care, confident in building strong relationships, and motivated by identifying ways to add value for both clients and the business.
Responsibilities
- To take ownership of client offboarding with existing clients, proactively liaising with clients at the end of their case to strengthen relationships, obtain feedback and reviews, support repeat business, generate internal referrals and identify further legal service opportunities.
- This is a client relationship role with a clear sales focus, centred on retaining clients, promoting the firm’s services appropriately, and contributing to business growth through cross‑selling and upselling.
- The role also involves sharing client insight and feedback with department heads to help improve the overall client experience.
- This is a new function within the central management team, with scope to grow in line with business need.
- As the team develops, the role will also include responsibility for supporting, supervising and training new team members.
- The role also supports the New Enquiries Team as required.
Experience
- We are looking for someone with excellent communication skills, a positive and professional approach, and the confidence to engage with clients in a helpful and meaningful way.
- You should be able to build rapport quickly, handle sensitive conversations with care, and use your sales and relationship‑building skills to identify opportunities for repeat business and additional services in a professional, client‑focused manner.
- The ideal candidate will be highly organised, proactive, and comfortable balancing client care responsibilities with commercial awareness and a clear sales focus.
- Previous experience in a client‑facing, relationship management, sales, customer service, or legal support role would be advantageous.
Benefits
- Additional annual leave entitlement
- Company pension scheme
- Enhanced maternity pay (subject to conditions)
How to apply
If you would like to apply for the above role, please send us your CV together with a covering letter explaining why this role is the right opportunity for you and why you would be a great fit for Poole Alcock. The closing date for applications is 31st May 2026.
Via our Contact Form
Please complete the contact form below and upload your CV and covering letter.
By email
Please send your CV and covering letter to careers@poolealcock.co.uk.
Client Relationship Manager employer: Poole Alcock Llp
At Poole Alcock, we pride ourselves on fostering a supportive and dynamic work environment that prioritises client care and professional growth. As a Client Relationship Manager, you will benefit from additional annual leave, a company pension scheme, and enhanced maternity pay, all while being part of a team that values your contributions and encourages your development. Join us in our commitment to delivering exceptional service and enjoy the unique opportunity to shape client relationships in a thriving legal practice located in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive in your follow-ups! After meeting someone or having an interview, drop them a quick message to thank them for their time and express your enthusiasm for the role. This shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 3
Showcase your client care skills in real-time! If you get the chance to meet with potential employers, demonstrate how you would handle client interactions. Use examples from your past experiences to illustrate your ability to build rapport and add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Poole Alcock. Don’t forget to tailor your CV and cover letter to highlight your client relationship management skills!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your passion for client care and how your skills align with the role. We want to see your personality come through, so don’t be afraid to let us know why you’re excited about joining Poole Alcock.
Tailor Your CV:When applying, tailor your CV to showcase relevant experience in client-facing roles. Highlight any achievements in relationship management or sales that demonstrate your ability to strengthen client relationships and support repeat business. We love seeing how you can add value!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects this. Use clear, concise language and ensure there are no typos or errors. We appreciate attention to detail, and it shows us you care about the client experience right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy to upload your CV and cover letter via our contact form. Plus, it helps us keep everything organised, so we can focus on finding the best fit for our team!
How to prepare for a job interview at Poole Alcock Llp
✨Know Your Client Care
Make sure you understand the importance of client care in this role. Research Poole Alcock's approach to client relationships and be ready to discuss how you can enhance their client experience. Show them you're passionate about building strong connections!
✨Showcase Your Sales Skills
Since this role has a clear sales focus, prepare examples of how you've successfully identified opportunities for repeat business or upselling in previous positions. Be specific about your strategies and results to demonstrate your effectiveness.
✨Prepare for Sensitive Conversations
You’ll need to handle sensitive discussions with clients, so think of scenarios where you've navigated tough conversations. Practice articulating your approach to maintaining professionalism while being empathetic and supportive.
✨Engage with Insightful Questions
During the interview, ask insightful questions about the firm's current client relationship strategies and how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
