At a Glance
- Tasks: Provide hands-on IT support and ensure smooth operations across various technologies.
- Company: Join a dynamic organisation focused on innovation and excellent user experience.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Great opportunity for career growth in a fast-paced, tech-driven environment.
- Why this job: Make a real impact by supporting cutting-edge technology and enhancing user experiences.
- Qualifications: Experience in IT support and strong knowledge of Microsoft technologies required.
The predicted salary is between 31500 - 38500 £ per year.
MAIN PURPOSE OF ROLE: Hands-on technical support and IT operations role.
- Provide onsite IT support across applications, infrastructure and end-user technologies, ensuring the effective delivery of IT services and an excellent user experience.
- Support the day-to-day operation, maintenance and continuous improvement of IT systems, applications and services, working closely with internal stakeholders and third-party service providers to resolve issues and deliver business requirements.
- Assist with IT operations, cyber security activities, project delivery and technology initiatives, ensuring secure, reliable and efficient IT services across the organisation.
KEY RESPONSIBILITIES:
- IT Support & Operations
- Provide 1st, 2nd and 3rd Line IT support for all end-user technology issues.
- Deliver deskside, remote, and executive-level IT support.
- Troubleshoot and resolve hardware, software, network, and application issues.
- Manage incidents, service requests, and problems in line with agreed SLAs.
- Build, configure, deploy, and maintain laptops, mobile devices, and peripherals.
- Manage onboarding, offboarding, and user lifecycle processes.
- Maintain IT asset inventories and software licensing compliance.
- Support meeting rooms, AV systems, and collaboration technologies.
- Microsoft Cloud Administration
- Administer Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
- Manage Microsoft Entra ID, Conditional Access, Identity Governance, and MFA.
- Configure and administer Microsoft Intune and device management policies.
- Support Microsoft Defender technologies, including:
- Defender for Endpoint
- Defender for Office 365
- Defender for Identity
- Defender XDR
- Assist with security investigations, alerts, and remediation activities.
- Support Dynamics 365 environments and end-user issues.
- Cyber Security & SOC Support
- Support third-party SOC providers with alert reviews, incident updates and remediation follow-up.
- Support endpoint security, patching, and security hardening activities.
- Assist with cyber security audits and compliance requirements.
- Networking & Infrastructure
- Support WAN, LAN, Wi-Fi, and firewall technologies.
- Troubleshoot connectivity and network performance issues.
- Manage DNS, DHCP, TCP/IP and network security configurations.
- Work with third-party providers on infrastructure and connectivity incidents.
- Project Delivery
- Lead or support IT infrastructure and cyber security projects.
- Coordinate suppliers and stakeholders to deliver successful outcomes.
- Support change, release, and configuration management processes.
ROLE REQUIREMENTS:
- Essential - Technical
- Strong experience providing 1st, 2nd and 3rd line IT support in a corporate environment.
- Strong hands-on administration experience with Microsoft 365, Microsoft Entra ID and Microsoft Intune technologies.
- Proven experience supporting and managing modern Windows endpoints, Apple mobile devices, device builds, endpoint policies, patching and user/device lifecycle activities.
- Strong knowledge of:
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Defender Suite
- Exchange Online
- Teams
- SharePoint Online
- Dynamics 365
- Strong experience supporting Microsoft 365 Apps, collaboration tools and common enterprise desktop applications.
- Good networking knowledge including:
- TCP/IP
- DNS
- DHCP
- Firewalls
- Switches
- Wireless networking
- Experience with endpoint management and device security.
- Understanding SOC operations, threat detection, incident response, and vulnerability management.
- Experience working with managed service providers and security service providers.
- Essential – Professional
- Excellent problem-solving and troubleshooting abilities.
- Strong customer service and stakeholder management skills.
- Ability to communicate effectively with both technical and non-technical audiences.
- Experience supporting senior executives and leadership teams.
- Strong organisational and project management skills.
- Ability to prioritise workload and work independently.
- EXPERIENCE
- Essential
- Significant experience in IT Operations, Infrastructure Support, or Service Delivery.
- Proven experience supporting Microsoft cloud platforms and enterprise environments.
- Experience delivering IT and cyber security projects.
- Experience working in a corporate or regulated environment, preferably within insurance, financial services or banking.
- Good understanding of working within governed, risk-aware and compliance-focused environments.
- Education
- Degree in Information Technology, Computer Science, Cyber Security, Networking, or equivalent practical experience.
- Certification Requirement
- The role requires at least one current and valid certification relevant to IT support, operations, cloud administration, endpoint management or cyber security.
- Relevant certifications may include Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint management, Azure administration, cyber security, infrastructure or IT service management, where supported by appropriate hands-on experience.
- Preferred Microsoft Certifications
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Cybersecurity Analyst Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Security Operations Analyst Associate
- Acceptable Supporting Certifications
- CompTIA Security+
- CompTIA Network+
- ITIL Foundation
- Desirable Certifications
- CISSP
- CISM
- CySA+
- Customer-focused and service-oriented.
- Highly proactive and self-motivated.
- Strong analytical and problem-solving skills.
- Security-minded with a risk-based approach.
- Ability to work on-site at the office and support a fast-paced business environment.
- Collaborative team player with excellent communication skills.
QUALIFICATIONS
KEY ATTRIBUTES
Senior IT Support Engineer in London employer: Pool Re Services Limited
As a Senior IT Support Engineer, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers comprehensive benefits, a collaborative culture, and opportunities to engage in innovative technology projects, all while being located in a vibrant area that fosters both professional and personal fulfilment. Join us to make a meaningful impact while advancing your career in IT operations and support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pool Re Services Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pool Re Services Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pool Re Services Limited!
✨Direct Apply to Pool Re Services Limited
Let's not forget to apply directly through the Pool Re Services Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pool Re Services Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pool Re Services Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pool Re Services Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
