At a Glance
- Tasks: Lead a team to deliver top-notch customer service and resolve enquiries.
- Company: Join a vibrant company dedicated to exceptional customer experiences.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Onsite role in a dynamic team with growth potential.
- Why this job: Make a real difference by leading a passionate team and enhancing customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 32907 - 32907 £ per year.
Main Purpose
Lead the Customer Service Advisor team to handle all incoming customer enquiries, ensuring every customer receives the best service and Pooky’s standards and brand are maintained.
Main Responsibilities
- Assist the Head of Customer Service with overseeing the department, including ensuring SLA’s are being reached and processes are being followed correctly.
- Assist with any escalations that have been passed over by customer service representatives.
- Deal with any customer interactions through our omnichannel platform, Gorgias, delivering excellent customer service.
- Deal with any customers in our Gloucestershire showroom, delivering excellent customer service.
- Liaise with other departments within the company to help resolve customer enquiries.
- Lead the Customer Service team to deliver the correct processes expediently.
Skills
- Dedication to delivering excellent customer experience.
- Excellent communication both verbally and written.
- Ability to listen actively.
- Ability to demonstrate empathy and warmth in omni channel responses.
- Ability to manage difficult situations effectively.
Customer Service Team Leader employer: Pooky
Pooky is an exceptional employer that prioritises employee growth and a supportive work culture in Barnwood, Gloucester. With a commitment to excellence in customer service, team leaders are empowered to lead and inspire their teams while enjoying a collaborative environment that fosters professional development. Employees benefit from competitive salaries, a focus on work-life balance, and the opportunity to make a meaningful impact within the company and the community.
