At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and resolve enquiries.
- Company: Join a vibrant company dedicated to exceptional customer experiences.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Onsite role in Barnwood, Gloucester with a focus on teamwork and communication.
- Why this job: Make a real difference by leading a passionate team and enhancing customer satisfaction.
- Qualifications: 5+ years in customer service and experience supervising teams required.
The predicted salary is between 32907 - 32907 £ per year.
Location: Barnwood, Gloucester, UK
Hours: 40 hours per week, Monday to Friday (onsite)
Salary: £32,907
Main Purpose
Lead the Customer Service Advisor team to handle all incoming customer enquiries, ensuring every customer receives the best service and Pooky’s standards and brand are maintained.
Main Responsibilities
- Assist the Head of Customer Service with overseeing the department, including ensuring SLA’s are being reached and processes are being followed correctly.
- Assist with any escalations that have been passed over by customer service representatives.
- Deal with any customer interactions through our omnichannel platform, Gorgias, delivering excellent customer service.
- Deal with any customers in our Gloucestershire showroom, delivering excellent customer service.
- Liaise with other departments within the company to help resolve customer enquiries.
- Lead the Customer Service team to deliver the correct processes expediently.
Skills
- Dedication to delivering excellent customer experience.
- Excellent communication both verbally and written.
- Ability to listen actively.
- Ability to demonstrate empathy and warmth in omni channel responses.
- Ability to manage difficult conversations and/or communications.
- Problem solving approach.
Qualifications & Experience
- Experience with CRM and ERP systems.
- Minimum 5 years customer service/retail experience.
- Experience of supervising teams.
Customer Service Team Leader in Barnwood employer: Pooky
Pooky is an exceptional employer located in Barnwood, Gloucester, offering a vibrant work culture that prioritises employee growth and development. As a Customer Service Team Leader, you will be part of a supportive team dedicated to delivering outstanding customer experiences, with opportunities for professional advancement and a commitment to maintaining high standards. Enjoy a competitive salary and the chance to work in a dynamic environment where your contributions are valued and recognised.
