At a Glance
- Tasks: Provide 1st line IT support and manage service desk requests.
- Company: Leading utilities provider serving nearly 8 million customers in the UK.
- Benefits: Competitive pay, vibrant team environment, and full training provided.
- Other info: Great opportunity for recent graduates to gain hands-on experience.
- Why this job: Kick-start your career in data services and make a real impact.
- Qualifications: Strong problem-solving skills and basic IT knowledge required.
The predicted salary is between 40000 - 40000 € per year.
Duration: 6 months, extensions likely
Location: Bristol (fully office based)
Salary: £20.00 per hour PAYE
About Us
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK. With a commitment to excellence and innovation, they are dedicated to maintaining the highest standards of service and reliability.
Your Role
As a Data Service Desk Associate, you will play a crucial role in supporting internal IT service requests, working alongside talented developers and internal customers, ensuring that their queries and requests are handled efficiently and effectively.
What You'll Be Doing:
- Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
- Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms-related IT queries.
- Following internal processes and ensuring documentation is meticulously recorded.
- Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
- Raising Change Management requests, which includes obtaining necessary approvals and actioning migrations/access requests.
- Managing your time effectively to remain self-sufficient in your role.
What Makes You Stand Out:
We're looking for someone with:
- Strong problem-solving abilities and excellent communication skills.
- A general understanding of Active Directory and basic networking concepts.
- Experience with ITIL practices, especially in 'Continual Service Improvement'.
- Familiarity with Oracle Products (Oracle Data Integration ODI, Oracle Business Intelligence Enterprise Edition OBIEE, Hyperion).
- Knowledge of Microsoft SQL Server.
- Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
Who Should Apply:
This role is perfect for recent IT college and university graduates eager to gain experience and build a career in the field. Full training will be provided to ensure you succeed in your new role!
Why Join Us:
- Work in a vibrant and supportive team environment.
- Gain hands‐on experience in a leading organisation within the utilities sector.
- Opportunity for professional growth and development.
If you are ready to kick‐start your career in data services and make a positive impact, don't miss out on this opportunity! Join us in transforming the way we manage data and support our customers. Your future starts here!
Pontoon is an equal opportunities employer and an employment consultancy.
Data Service Desk Associate in Woodford Green employer: Pontoon
Join a leading provider in the utilities sector as a Data Service Desk Associate in Bristol, where you'll be part of a vibrant and supportive team dedicated to excellence and innovation. With full training provided, this role offers recent graduates a fantastic opportunity for professional growth and hands-on experience in a dynamic environment, ensuring you can make a meaningful impact while developing your career in data services.
StudySmarter Expert Advice🤫
We think this is how you could land Data Service Desk Associate in Woodford Green
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Data Service Desk role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your problem-solving abilities and technical knowledge. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Data Service Desk Associate in Woodford Green
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Service Desk Associate role. Highlight any relevant experience, especially in IT support and problem-solving, so we can see how you fit into our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it concise but impactful!
Show Off Your Technical Skills:Don’t forget to mention your technical skills, especially if you have experience with Active Directory, SQL Server, or Business Intelligence applications. We want to know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Pontoon
✨Know Your Tech Basics
Brush up on your understanding of Active Directory and basic networking concepts. Being able to discuss these topics confidently will show that you’re ready to tackle the technical aspects of the role.
✨Familiarise with ITIL Practices
Since the role involves continual service improvement, it’s a good idea to understand ITIL practices. Be prepared to talk about how you can apply these principles in your work to enhance service delivery.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you successfully solved technical issues or improved processes. This will demonstrate your strong problem-solving abilities, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the tools they use, like Oracle products or PowerBI. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
