At a Glance
- Tasks: Lead strategic initiatives to enhance service quality and create user experience maps.
- Company: Join a leading supermarket sector player focused on innovation.
- Benefits: Competitive daily rate, hybrid working, and a chance to shape retail experiences.
- Other info: Inclusive environment promoting diverse talents and excellent career growth.
- Why this job: Make a significant impact on services that affect millions every day.
- Qualifications: 5+ years in Service Design with strong workshop facilitation and collaboration skills.
Location: Hybrid Working (Minimum 1 day in office at Welwyn Garden City)
Contract Length: 6 Months
Daily Rate: £550 - £750 per day Inside IR35
Are you passionate about shaping exceptional service experiences in the retail industry? Our client, a leading player in the supermarket sector, is seeking a talented Senior Service Designer to join their innovative team! This is an exciting opportunity to make a significant impact on services that affect millions of customers, colleagues, and partners every day.
What You'll Do:
- Lead Strategic Initiatives: Collaborate with cross-functional teams to identify opportunities for enhancing service quality across various product areas.
- Facilitate Workshops: Design and run workshops to map current and future state services, ensuring all voices are heard and critical decisions are made based on solid evidence.
- User Experience Mapping: Create comprehensive user experience maps that connect different touchpoints and address the needs of diverse user groups.
- Promote Design Standards: Set the design direction and embed best practices within teams, enhancing the overall strategic influence of design across the organization.
- Drive Continuous Improvement: Use KPIs to measure service performance, adjusting strategies to align with user needs and organizational goals.
What We're Looking For:
- Experience: 5+ years in Service Design or related fields, with a proven track record of delivering multiple products and services.
- Workshop Facilitation: Mastery in leading workshops that synthesize complexity while capturing essential details.
- Collaboration: Ability to foster agreement among technical and business collaborators, ensuring alignment with business and customer outcomes.
- Communication Skills: Expertly present ideas through impactful verbal, written, and visual communication to engage stakeholders at all levels.
- Agile Mindset: Comfort in navigating a fast-paced, multifaceted environment while balancing creativity and practicality.
If you're excited about designing impactful services and thrive in an environment that encourages innovation and creativity, we want to hear from you! Join us in this journey to elevate the retail experience. Apply Now! Your future awaits!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sr Service Designer in Welwyn Garden City employer: Pontoon
Join a leading supermarket sector player that values innovation and creativity, offering a dynamic hybrid working environment in Welwyn Garden City. As a Senior Service Designer, you'll have the opportunity to shape exceptional service experiences while collaborating with cross-functional teams, all within a culture that promotes inclusivity and continuous improvement. With competitive daily rates and a commitment to employee growth, this role is perfect for those looking to make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Service Designer in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Senior Service Designer role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Get your portfolio ready! Showcase your best work in service design, especially projects that highlight your workshop facilitation skills and user experience mapping. A strong portfolio can really set you apart when you’re in front of potential employers.
✨Tip Number 3
Practice your pitch! Be prepared to talk about your experience and how it aligns with the role. Focus on your ability to drive continuous improvement and collaborate with cross-functional teams – these are key in the retail sector.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our innovative team and making an impact in the retail experience.
We think you need these skills to ace Sr Service Designer in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience in service design and any relevant projects that showcase your skills in leading workshops and user experience mapping.
Showcase Your Communication Skills:Since communication is key, use your written application to demonstrate your ability to present ideas clearly. Use engaging language and structure your application well to keep us interested from start to finish.
Highlight Collaboration Experience:We love a team player! Make sure to mention any past experiences where you’ve successfully collaborated with cross-functional teams. This will show us that you can foster agreement and drive results together.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pontoon
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your past projects and how you've led strategic initiatives. This will show that you’re not just familiar with the concepts but have real-world experience applying them.
✨Prepare for Workshop Scenarios
Since workshop facilitation is key for this role, think of examples where you've successfully led workshops. Be prepared to explain your approach to synthesising complex information and ensuring all voices are heard. Practising a mock workshop scenario could really help!
✨Show Off Your Collaboration Skills
This role requires working closely with various teams, so be ready to share examples of how you've fostered agreement among technical and business collaborators. Highlight any challenges you faced and how you navigated them to achieve alignment on business and customer outcomes.
✨Communicate Like a Pro
Your communication skills will be under the spotlight, so practice presenting your ideas clearly and engagingly. Use visual aids if possible, and be ready to adapt your style to different stakeholders. Remember, it’s all about making your ideas resonate with your audience!
