Pontoon is seeking a Service Design Manager for a 6-month contract in Warwick, with two days on site per week. You will lead service design initiatives within the utilities sector, embedding it as a strategic capability across the organisation.
You will own the service design approach, translate customer insights into prioritised improvements, and collaborate with Digital, Data and Operations. You will also develop training to raise maturity and present findings to senior leaders.
#J-18808-LjbffrService Design Lead, CX Transformation in Warwick employer: Pontoon
Pontoon is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of London. With flexible working arrangements and a strong emphasis on professional development, employees are empowered to grow their skills while contributing to innovative AI-driven solutions in the banking sector. Join us to be part of a team that values your input and encourages meaningful contributions to customer experiences.
