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- Tasks: Support project delivery and coordination across multiple workstreams in a dynamic environment.
- Company: Join a forward-thinking consultancy that values diversity and inclusion.
- Benefits: Competitive daily rate, flexible working, and potential for contract extension.
- Other info: Opportunity to work with senior stakeholders and develop your career in programme management.
- Why this job: Be part of impactful projects and enhance your project management skills.
- Qualifications: A-level education or equivalent experience in project support.
The predicted salary is between 41548 - 50861 £ per year.
Location: Warwick (2 days onsite per week)
Rate: £400-£550 per day or a PAYE salary of £41,548-£50,861
Contract: 6 months with potential for extension
Job Purpose
The RFP Functional Services Programme is a coordinated programme focused on designing, mobilising, and delivering functional services in response to a Request for Proposal (RFP). It brings together multiple projects and workstreams to ensure services meet business requirements, are delivered to agreed standards, and are ready for transition into operation. The Programme Delivery Support Officer provides high‑quality project and programme support across the RFP Functional Services Programme. The role supports effective planning, governance, and delivery by working closely with Programme and Workstream Leads, Project Managers, and Programme Planners. This includes maintaining integrated plans, managing dependencies, supporting reporting, and helping to develop and deliver key programme artefacts.
Key Accountabilities
- Delivery Enablement and Programme Support
- Coordinate and support delivery‑focused meetings, workshops, and working sessions, ensuring clear objectives, good preparation, and actionable outcomes.
- Support business engagement events, including planning, logistics, and preparation of materials.
- Support analysis of processes, volumes, and service level agreements (SLAs) to inform and refine the outsourcing model.
- Own and maintain readiness artefacts, such as transition readiness checklists, evidence packs, and gate criteria.
- Support the definition and development of RFP content by working with stakeholders to shape and finalise plans and approaches.
- Programme Management Office (PMO) Support
- Produce programme and project reporting, including readiness reports, dashboards, milestone tracking, and RAID logs.
- Coordinate readiness reviews, assurance checkpoints, and governance forums, including collating evidence, producing packs, and tracking follow‑up actions.
- Coordinate action management across programme and project meetings, ensuring actions are clearly captured, tracked, and closed.
- Support risk and issue management by maintaining logs, supporting mitigation planning, and escalating concerns when required.
- Attend meetings to record minutes, decisions, and actions, ensuring a clear audit trail.
- Planning and Dependency Management
- Maintain and update the Level 3 and integrated programme plan in collaboration with Programme Planners.
- Identify, track, and manage inter‑project dependencies, ensuring impacts, risks, and actions are clearly documented.
- Support change control by capturing and maintaining changes to scope, milestones, and timelines in line with governance processes.
- Communications and Administration
- Support the development and maintenance of programme communications, including updates, briefings, and stakeholder messages.
- Provide effective programme administration, including document management, version control, and maintenance of programme artefacts.
- Act as a central coordination point for programme information to ensure consistency and accessibility across teams.
Knowledge, Experience and Technical Skills
- Practical understanding of project and programme management principles, gained through experience or formal training.
- Experience supporting delivery within a structured programme or PMO environment, ideally across multiple workstreams.
- Demonstrated ability to maintain plans, manage actions, risks, issues, and dependencies, and produce accurate reporting to support decision‑making.
- Strong Microsoft Excel and PowerPoint skills, including managing trackers and logs, basic data analysis, and producing professional reports and governance packs.
- Highly organised with strong meeting coordination, minute‑taking, and action management skills.
- Confident communicator, able to work effectively with Programme Managers, planners, and senior stakeholders.
- Experience with project planning or PPM tools is desirable.
- Comfortable working at pace, proactive, detail‑focused, and familiar with governance and assurance processes.
Qualifications
- Essential: Educated to A‑level or equivalent, or equivalent experience in a project, programme support, or PMO role.
- Desirable: PRINCE2 Foundation, MSP Foundation, or equivalent. APM Project Fundamentals (PFQ) or similar PMO‑related qualification.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Programme Delivery Support Officer in Warwick employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Delivery Support Officer in Warwick
✨Tip Number 1
Get to know the company and its culture before your interview. Research their recent projects and values, so you can show how you fit into their team. This will help us stand out as a candidate who’s genuinely interested!
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want to sound confident and articulate, not like we’re reading from a script. Use examples from your past experiences that relate to the role.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows us that you’re engaged and serious about the position. Plus, it gives you a chance to find out if the company is the right fit for you!
✨Tip Number 4
Follow up with a thank-you email after your interview. It’s a simple way to express gratitude and reiterate your interest in the role. We love seeing candidates who take that extra step!
We think you need these skills to ace Programme Delivery Support Officer in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in project and programme management. We want to see how your skills align with the role of Programme Delivery Support Officer, so don’t hold back!
Showcase Your Skills: Emphasise your strong Microsoft Excel and PowerPoint skills, as well as your ability to manage plans and actions. We love seeing candidates who can demonstrate their organisational prowess and attention to detail.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the Programme Delivery Support Officer role. We can’t wait to hear from you!
How to prepare for a job interview at Pontoon
✨Know Your Programme Inside Out
Before the interview, dive deep into the RFP Functional Services Programme. Understand its objectives, key stakeholders, and how it aligns with business needs. This will help you speak confidently about how your skills can support effective planning and delivery.
✨Showcase Your Organisational Skills
As a Programme Delivery Support Officer, being organised is crucial. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your experience with maintaining plans, managing actions, and producing reports to demonstrate your capability.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing your experience with stakeholders and team coordination. Be ready to explain how you’ve facilitated meetings and ensured actionable outcomes in previous roles.
✨Familiarise Yourself with Tools and Techniques
Brush up on your Microsoft Excel and PowerPoint skills, as well as any project planning tools you’ve used. Be prepared to discuss how you’ve utilised these tools for tracking, reporting, and managing dependencies in your past experiences.