At a Glance
- Tasks: Lead the governance and delivery of Operational Services Agreements in a dynamic business environment.
- Company: Pontoon, an inclusive employment consultancy focused on improving workplace opportunities.
- Benefits: Hybrid working, competitive salary, and a supportive team culture.
- Other info: Join a diverse team with opportunities for professional growth and development.
- Why this job: Make a real impact by managing high-profile operational agreements and driving collaboration.
- Qualifications: Experience in service delivery, stakeholder management, and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: Warwick / Hybrid
Contract Type: 6 months
The Opportunity
We are seeking an experienced Operational Services Agreement (OSA) Manager to lead the governance, delivery and successful transition of Operational Services Agreements within a complex business separation programme. This is a high-profile role responsible for ensuring operational services are delivered in line with contractual commitments while maintaining robust governance, managing stakeholder relationships and supporting the successful transition and exit of services. Working across multiple business functions, you will act as the central point of coordination, driving collaboration, managing risk, overseeing service performance and ensuring contractual obligations are met throughout the lifecycle of the agreement.
Key Responsibilities:
- Service Delivery & Stakeholder Management: Lead the operational relationship between service providers and recipients across all Operational Services Agreements. Ensure services are delivered in accordance with agreed service levels and contractual obligations. Monitor service performance, proactively identifying risks, issues and opportunities for continuous improvement. Build strong working relationships across business, technology, legal, finance, security and operational teams. Act as the primary point of coordination for all OSA-related operational activities.
- Governance & Compliance: Lead governance forums, working groups and operational review meetings. Ensure governance processes are consistently applied and fully auditable. Produce high-quality reporting, dashboards and management information for senior stakeholders. Maintain comprehensive records of decisions, actions, approvals and risks. Ensure compliance with contractual requirements, internal policies and governance standards.
- Change Management: Manage the end-to-end OSA change control process. Coordinate cross-functional impact assessments across business and technical teams. Ensure all changes are appropriately assessed, documented, approved and implemented. Maintain alignment between operational changes and contractual obligations.
- Risk, Issue & Escalation Management: Own the management of operational risks, issues, dependencies and escalations. Coordinate the resolution of complex operational, commercial and technical challenges. Support dispute resolution activities where required. Escalate significant risks and issues to senior leadership.
- Transition & Exit Management: Monitor and manage Operational Services Agreement exit plans. Coordinate cross-functional transition activities to ensure successful service exits. Oversee governance, quality assurance and completion of transition milestones. Ensure service exits are delivered in a controlled, compliant and auditable manner.
- Data Security & Information Governance: Monitor compliance with data security, privacy and information governance requirements. Ensure regulatory and organisational standards are maintained throughout service delivery.
- Financial Management: Support monthly billing activities, service charge validation and cost management. Coordinate the resolution of billing queries with relevant stakeholders. Monitor financial obligations associated with Operational Services Agreements.
- Leadership: Provide day-to-day leadership and guidance to members of the OSA team. Support resource planning and prioritisation across operational activities. Foster a collaborative, high-performing team environment focused on continuous improvement.
Skills & Experience
Essential: Proven experience in Service Delivery, Operational Services Agreements (OSA), Transition Services Agreements (TSA), Supplier Management or Programme Management. Strong governance, operational management and stakeholder engagement experience. Experience managing risk, issues, escalations and dispute resolution. Knowledge of business separation, organisational transformation or transition programmes. Excellent communication, influencing and relationship management skills. Strong analytical, organisational and problem-solving capabilities.
Apply now!
Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Operational Services Agreement (OSA) Manager in Warwick employer: Pontoon
Pontoon is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of London. With flexible working arrangements and a strong emphasis on professional development, employees are empowered to grow their skills while contributing to innovative AI-driven solutions in the banking sector. Join us to be part of a team that values your input and encourages meaningful contributions to customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Services Agreement (OSA) Manager in Warwick
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Pontoon. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Pontoon.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Pontoon.
We think you need these skills to ace Operational Services Agreement (OSA) Manager in Warwick
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Pontoon and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Pontoon
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Pontoon will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Pontoon.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Pontoon.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Pontoon. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
