At a Glance
- Tasks: Lead customer insights to shape the future of customer experience in the energy sector.
- Company: Dynamic organisation focused on innovation and customer excellence.
- Benefits: Hybrid work model, vibrant team culture, and opportunities for professional growth.
- Other info: Join a forward-thinking team dedicated to continuous improvement.
- Why this job: Make a real impact on strategic decision-making and enhance customer satisfaction.
- Qualifications: Experience in customer insights, strong communication skills, and a proactive mindset.
The predicted salary is between 60000 - 75000 £ per year.
Location: Warwick (2/3 days per week onsite) / Hybrid
Contract: 12 months initial (strong likelihood of extension)
As the Customer Insights Manager, you will be the driving force behind integrating customer insights across the organisation. Your role is pivotal in delivering a clear, evidence-based view of how the organisation is perceived by its customers.
Key Responsibilities:
- Extensive experience in leading customer insight or analytics functions in complex environments.
- Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers.
- Strong background in both qualitative and quantitative research methodologies.
- Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity.
- A proactive, resilient mindset, committed to continuous improvement and customer excellence.
What You Bring:
- Extensive experience in leading customer insight or analytics functions in complex environments.
- Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers.
- Strong background in both qualitative and quantitative research methodologies.
- Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity.
- A proactive, resilient mindset, committed to continuous improvement and customer excellence.
Why Join Us?
- Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers.
- Play a crucial role in shaping the future of customer experience in the energy sector.
- Collaborate with senior leaders and make a tangible impact on strategic decision-making.
If you're ready to take on this exciting challenge and drive customer insights forward, we'd love to hear from you! Apply today to join a forward-thinking organisation that values innovation and excellence.
Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Customer Insights and Voice of the Customer Manager in Warwick employer: Pontoon
Pontoon is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of London. With flexible working arrangements and a strong emphasis on professional development, employees are empowered to grow their skills while contributing to innovative AI-driven solutions in the banking sector. Join us to be part of a team that values your input and encourages meaningful contributions to customer experiences.
