At a Glance
- Tasks: Manage and support core voice services, ensuring seamless global operations.
- Company: Innovative organisation with a dynamic team culture.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Join us in Chester, working 3 days a week in the office.
- Why this job: Make a real impact on global voice infrastructure with cutting-edge technology.
- Qualifications: Experience with Microsoft Teams and Cisco voice services required.
The predicted salary is between 40000 - 50000 £ per year.
Contract Length: 12 months
Location: Chester
Working Pattern: 3 days per week in the office
Are you a skilled Voice Engineer looking for your next challenge? Join our dynamic team at an innovative organization where your expertise in voice services will be valued and utilized to its fullest! We are on the lookout for a talented Voice Operations Engineer who can support MS Teams and Cisco Enterprise Voice services and make a significant impact on our global voice infrastructure.
What You'll Do:
- As a Voice Engineer, you'll play a pivotal role in managing and supporting our core voice services.
- Your responsibilities will include:
- Handling all aspects of core voice services and ensuring seamless operation of our global voice infrastructure.
- Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers.
- Participating in change and problem management reviews to enhance service reliability.
- Collaborating with other support teams to swiftly manage, triage, and resolve issues.
Must-Have Qualifications:
We're looking for someone with the following experience and certifications:
- Microsoft 365 Certified: Teams Administrator Associate
Voice Engineer employer: Pontoon
Join our innovative organisation in Chester, where we foster a collaborative and inclusive work culture that values your expertise as a Voice Engineer. With a strong focus on employee growth and development, we offer opportunities to enhance your skills while working on cutting-edge voice technologies. Enjoy the unique advantage of a flexible working pattern, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in voice engineering. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common voice engineering scenarios and challenges. Practice articulating how you've tackled similar issues in the past, especially with MS Teams and Cisco services, to demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we value highly.
We think you need these skills to ace Voice Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with voice services, especially MS Teams and Cisco. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Voice Engineer role. Share specific examples of how you've tackled challenges in voice operations before.
Show Off Your Certifications:If you’ve got certifications like Microsoft 365 Certified: Teams Administrator Associate, make sure they’re front and centre. We love seeing proof of your expertise, so don’t bury them in the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pontoon
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Teams and Cisco Enterprise Voice services. Be ready to discuss specific projects or experiences where you've successfully managed voice services, as this will show your expertise and confidence.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled challenges in voice infrastructure before. Think about times when you had to triage issues or collaborate with other teams to resolve problems quickly. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Understand the Company Culture
Research the organisation's values and work culture. Being able to align your answers with their mission and showing that you're a good fit for their dynamic team can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. Inquire about their current voice infrastructure challenges or upcoming projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
