At a Glance
- Tasks: Conduct user research to shape digital tools for critical infrastructure projects.
- Company: Join a leading organisation driving major digital transitions in the UK.
- Benefits: Competitive daily rate, predominantly remote work, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on user-centric design.
- Why this job: Make a real impact by ensuring digital products meet actual user needs.
- Qualifications: Experience in user research and understanding of digital product development.
The predicted salary is between 60000 - 68205 £ per year.
Utilities Predominantly remote / very rare travel may be required 6 months £600 per day
In short: We are seeking a User Researcher to support discovery, design, validation and delivery across Strategic Infrastructure digital initiatives.
In full: Strategic Infrastructure is at the heart of a major transition, helping deliver some of the UK's largest and most complex capital programmes. These programmes depend on effective digital tools, reliable data, joined-up workflows, and systems that can be understood and used confidently by the people delivering critical infrastructure.
You will help ensure that future digital products and enterprise systems are shaped around real user needs, operational realities, and the complexity of capital delivery environments.
In this role, you will work closely with Product Owners, Product Managers, Business Analysts, UX Designers, delivery teams, subject matter experts and end users to understand how people currently work, where operational friction exists, and what future digital tools need to support.
You will plan and conduct research with users across complex business areas, helping teams understand user behaviours, needs, pain points, decision points, workarounds and system dependencies.
Your work will help translate business processes and requirements into evidence-based product decisions.
User Researcher (Digital) employer: Pontoon
Join a forward-thinking organisation at the forefront of the UK's infrastructure transformation, where your role as a User Researcher will directly influence the development of essential digital tools. Enjoy the flexibility of predominantly remote work, alongside a collaborative culture that values innovation and user-centric design, while benefiting from competitive pay and opportunities for professional growth in a dynamic environment. This is an excellent opportunity to contribute to meaningful projects that shape the future of critical infrastructure.
