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- Tasks: Monitor critical systems 24/7 and provide operational support.
- Company: Join a dynamic team safeguarding essential national infrastructure.
- Benefits: Competitive salary, extensive training, and career growth opportunities.
- Why this job: Make a real impact in a high-pressure environment with vital national systems.
- Qualifications: Degree in a technical field and strong communication skills.
- Other info: Structured training programme and exposure to cutting-edge technologies.
The predicted salary is between 54090 - 75626 £ per year.
Location: Warwick (training) → Wokingham (post-training)
Remuneration: From £54,090
Contract Details: Fixed Term Contract, 12 months, Full Time
Responsibilities:
- Ensure 24/7 proactive system health monitoring across critical applications and infrastructure.
- Provide Level 1-5 operational support to maintain performance and meet SLAs.
- Collaborate with second- and third-line engineers, incident managers, and strategic suppliers.
- Uphold security, regulatory, and operational standards.
- Ensure the safe operation of essential national control-room systems.
About the Role:
Join a dynamic team safeguarding the health and stability of a major Critical National Infrastructure (CNI) system vital for operations. As a System Operations Analyst, you'll be the first point of escalation during any system failures. Your calm demeanor, strong judgment, and clear communication will be key in high-pressure situations. Extensive training will equip you to operate independently in a control-room environment, where accuracy and situational awareness are paramount.
Training & Onboarding:
Kickstart your career with a structured 9 month training program in Warwick, featuring:
- Hands-on learning from day one.
- Daily, overnight, and weekend handover procedures.
- Exposure to complex national systems and operational processes.
After training, the role shifts to Wokingham with a rotating shift pattern of 07:00-19:00 and 19:00-07:00.
Technical Requirements:
- A broad technical grounding is essential:
- Understanding of IT infrastructure, Linux-based systems, and Windows environments.
- Familiarity with Microsoft technologies and Wintel/Unix environments.
- Awareness of cybersecurity principles.
- Cloud experience is a plus but not mandatory; exposure will be gained as the organization transitions to new technologies.
Key Skills & Attributes:
- Excellent communication skills, especially under pressure.
- Confidence in engaging with suppliers and internal teams.
- Strong situational awareness and multi-tasking abilities.
- High resilience and composure during urgent issues.
- Rapid learning capacity for complex systems.
- Strong problem-solving and operational decision-making skills.
Candidate Background:
- Degree-educated (preferred) in a relevant technical field.
- Strong mix of technical skills and interpersonal communication abilities.
- Must hold or be eligible for SC Clearance.
Ready to make a significant impact in a critical environment? Join us as a System Operations Analyst and help keep essential national systems running smoothly! Apply today!
System Ops Analyst employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Ops Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to system operations. Think about how you'd handle high-pressure situations and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, bring them up during the interview. Demonstrating your technical knowledge and problem-solving abilities can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace System Ops Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the System Ops Analyst role. Highlight relevant experience and skills that match the job description, especially your technical grounding and communication abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your calm demeanour and problem-solving skills, as these are key in high-pressure situations.
Showcase Your Technical Skills: Don’t forget to emphasise your understanding of IT infrastructure and any experience with Linux or Windows systems. If you have cloud experience, even better! We love seeing candidates who are eager to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Pontoon
✨Know Your Tech
Brush up on your understanding of IT infrastructure, Linux-based systems, and Windows environments. Be ready to discuss how these technologies play a role in system operations, as this will show your technical grounding and readiness for the role.
✨Stay Calm Under Pressure
Since you'll be dealing with high-pressure situations, practice staying composed while answering questions. Use examples from past experiences where you successfully managed urgent issues to demonstrate your resilience and problem-solving skills.
✨Communicate Clearly
Excellent communication is key in this role. Prepare to articulate your thoughts clearly and concisely, especially when discussing complex topics. Practise explaining technical concepts in simple terms, as this will showcase your ability to engage with both technical and non-technical teams.
✨Show Your Learning Agility
Highlight your capacity to learn quickly, especially regarding complex systems. Share specific instances where you adapted to new technologies or processes, as this will resonate well with the training aspect of the role and demonstrate your potential for growth.
