At a Glance
- Tasks: Ensure timely swap allocations and manage lifecycle events for clients.
- Company: Join a leading financial services firm with a focus on client satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Engage in process improvement projects and collaborate across various teams.
- Why this job: Be part of a dynamic team that enhances client relationships in the banking industry.
- Qualifications: Proactive problem-solver with strong communication skills and attention to detail.
The predicted salary is between 40000 - 50000 £ per year.
Duration: 6 months, potential for extension
Location: London (Hybrid working following training of 2-3 weeks)
Salary: Competitive
Responsibilities
- T+0 Client Swap Allocations: Ensure timely and accurate swap allocations for our clients.
- Lifecycle Event Management: Perform essential lifecycle events on swaps to maintain seamless operations.
- Corporate Action Processing: Handle elections and bookings for corporate action events with precision.
- Client Service: Provide a "Follow the Sun" service for client queries, ensuring satisfaction across all time zones.
- Dividend Reconciliation: Reconcile single stock and index dividends against hedges to maintain accuracy.
- Rate & Price Fixings: Process critical rate and price fixings for our clients.
- Dividend Payments & FX Processing: Manage dividend payments and foreign exchange transactions efficiently.
- P&L Investigations: Investigate any discrepancies in P&L, ensuring transparency and accuracy in reporting.
- Operational Controls: Build and maintain robust operational controls for effective risk monitoring.
- Query Resolution: Tackle queries head-on, providing solutions that enhance client relationships.
- Process Improvement Projects: Engage in projects that drive enhancements beyond day-to-day tasks, collaborating closely with Technology, Front Office, Operations, and other stakeholders.
Qualifications
- You are a proactive problem-solver with a passion for client service.
- Your keen attention to detail and analytical mindset will help you excel in this role.
- If you are enthusiastic about the banking industry and eager to learn and grow, we want to hear from you!
- Experience in a client services or trade support role within the banking industry is advantageous.
- Strong understanding of equity swaps and related products.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Proficiency in Microsoft Excel and other relevant tools.
Pontoon is an equal opportunities employer and an employment consultancy.
Swaps Client Services Specialist, London Hybrid employer: Pontoon
At Pontoon, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team enjoys the benefits of hybrid working, competitive salaries, and ample opportunities for professional growth within the banking sector. With a strong focus on client service and operational excellence, we empower our employees to take on meaningful challenges while supporting their career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Swaps Client Services Specialist, London Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to swaps and client services. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Swaps Client Services Specialist, London Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Swaps Client Services Specialist role. Highlight relevant experience in client services or trade support, and don’t forget to showcase your analytical skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the banking industry and how your skills align with the responsibilities listed in the job description. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:Since we’re looking for proactive problem-solvers, include examples of how you’ve tackled challenges in previous roles. This will demonstrate your ability to handle queries and enhance client relationships effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Pontoon
✨Know Your Swaps Inside Out
Make sure you brush up on your knowledge of equity swaps and related products. Being able to discuss the intricacies of swap allocations and lifecycle events will show that you're not just interested in the role, but that you understand it too.
✨Demonstrate Your Client Service Skills
Prepare examples of how you've provided excellent client service in the past. Think about times when you resolved queries or improved client relationships. This will highlight your proactive problem-solving abilities, which are crucial for this position.
✨Show Off Your Analytical Mindset
Be ready to discuss how you approach P&L investigations or dividend reconciliations. Employers love candidates who can demonstrate a keen attention to detail and analytical thinking, so prepare some scenarios where you’ve successfully tackled discrepancies.
✨Familiarise Yourself with Operational Controls
Understand the importance of operational controls in risk monitoring. Be prepared to talk about any experience you have in building or maintaining these controls, as it shows you’re serious about effective operations and compliance.
