At a Glance
- Tasks: Lead strategic initiatives to enhance service quality and create user experience maps.
- Company: Join a leading supermarket sector player focused on innovation.
- Benefits: Competitive daily rate, hybrid working, and a chance to impact millions.
- Other info: Inclusive environment with opportunities for creativity and professional growth.
- Why this job: Shape exceptional service experiences and drive continuous improvement in retail.
- Qualifications: 5+ years in Service Design, workshop facilitation, and strong communication skills.
Location: Hybrid Working (Minimum 1 day in office at Welwyn Garden City)
Contract Length: 6 Months
Daily Rate: £550 - £750 per day Inside IR35
Are you passionate about shaping exceptional service experiences in the retail industry? Our client, a leading player in the supermarket sector, is seeking a talented Senior Service Designer to join their innovative team! This is an exciting opportunity to make a significant impact on services that affect millions of customers, colleagues, and partners every day.
What You'll Do:- Lead Strategic Initiatives: Collaborate with cross-functional teams to identify opportunities for enhancing service quality across various product areas.
- Facilitate Workshops: Design and run workshops to map current and future state services, ensuring all voices are heard and critical decisions are made based on solid evidence.
- User Experience Mapping: Create comprehensive user experience maps that connect different touchpoints and address the needs of diverse user groups.
- Promote Design Standards: Set the design direction and embed best practices within teams, enhancing the overall strategic influence of design across the organization.
- Drive Continuous Improvement: Use KPIs to measure service performance, adjusting strategies to align with user needs and organizational goals.
- Experience: 5+ years in Service Design or related fields, with a proven track record of delivering multiple products and services.
- Workshop Facilitation: Mastery in leading workshops that synthesize complexity while capturing essential details.
- Collaboration: Ability to foster agreement among technical and business collaborators, ensuring alignment with business and customer outcomes.
- Communication Skills: Expertly present ideas through impactful verbal, written, and visual communication to engage stakeholders at all levels.
- Agile Mindset: Comfort in navigating a fast-paced, multifaceted environment while balancing creativity and practicality.
If you're excited about designing impactful services and thrive in an environment that encourages innovation and creativity, we want to hear from you! Join us in this journey to elevate the retail experience.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sr Service Designer employer: Pontoon
Join a leading supermarket sector player as a Senior Service Designer and be part of a dynamic team that values innovation and creativity. With a hybrid working model based in Welwyn Garden City, you'll enjoy a collaborative work culture that promotes continuous improvement and professional growth, while making a meaningful impact on services that touch millions of lives. Our commitment to inclusivity ensures that every voice is heard, fostering an environment where your skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Senior Service Designer role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Get your portfolio ready! Showcase your best work in service design, especially projects that highlight your workshop facilitation skills and user experience mapping. A strong portfolio can really set you apart when you’re chatting with potential employers.
✨Tip Number 3
Practice your pitch! Be prepared to talk about your experience and how it aligns with the role. Focus on your ability to drive continuous improvement and collaborate with cross-functional teams – these are key in the retail sector.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you’re serious about joining our innovative team and making an impact in the retail industry.
We think you need these skills to ace Sr Service Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Workshop Skills:Since leading workshops is key for this role, share specific examples of workshops you've facilitated. We love seeing how you engage participants and drive meaningful discussions!
Communicate Clearly:Your written communication should be as sharp as your design skills. Use clear, concise language and make sure your ideas flow logically. Remember, we’re looking for someone who can present complex ideas simply!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pontoon
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your past projects in detail, especially those that showcase your ability to enhance service quality and user experience.
✨Prepare for Workshop Scenarios
Since you'll be facilitating workshops, think of examples where you've successfully led similar sessions. Prepare to share how you engage participants and ensure all voices are heard while making critical decisions based on evidence.
✨Showcase Your Collaboration Skills
Be ready to talk about how you've worked with cross-functional teams in the past. Highlight specific instances where you fostered agreement among technical and business collaborators to achieve successful outcomes.
✨Communicate with Impact
Practice presenting your ideas clearly and confidently. Use visual aids if possible, as they can help convey complex information effectively. Remember, strong communication skills are key to engaging stakeholders at all levels.
