At a Glance
- Tasks: Analyse customer behaviour and deliver insights to shape product design.
- Company: Join a leading digital banking team focused on innovation.
- Benefits: Competitive daily rate, flexible location, and opportunity for impactful work.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in mobile banking by understanding customer needs.
- Qualifications: Experience in customer analytics and strong communication skills.
Contract: 6 months
Rate: Up to £600 per day (Max)
Location: Ideally Bristol, but open to Manchester, Leeds, or Cardiff
Overview
We're looking for an experienced Insight Analyst to join a Customer Analytics team embedded within a digital product environment. This is a backfill position supporting key mobile app propositions, specifically within the Savings and Upcoming Payments customer journeys. This role is focused on understanding customer behaviour within a mobile banking app, identifying how customers engage with products and features, and translating those insights into recommendations that shape product and design decisions. The ideal candidate will be a strong communicator who can combine technical analysis with compelling storytelling, helping stakeholders understand not just what is happening, but why it is happening and what actions should be taken as a result.
Responsibilities
- Analyse customer behaviour across digital channels and mobile app journeys.
- Support optimisation of Savings and Upcoming Payments propositions.
- Use behavioural analytics to identify customer needs, opportunities and areas for improvement.
- Deliver actionable insights that influence product, design and business decisions.
- Partner with cross-functional teams to implement changes based on insights.
Senior Design Insight Analyst in Somerset employer: Pontoon
Pontoon is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of London. With flexible working arrangements and a strong emphasis on professional development, employees are empowered to grow their skills while contributing to innovative AI-driven solutions in the banking sector. Join us to be part of a team that values your input and encourages meaningful contributions to customer experiences.
