At a Glance
- Tasks: Lead requirement sessions and translate needs into structured epics for modern workplace solutions.
- Company: Join a forward-thinking team at the Service Transformation Lab in Leeds or Edinburgh.
- Benefits: Competitive daily rate, flexible working options, and a chance to shape the future of workplace technology.
- Other info: Dynamic role with opportunities for professional growth and collaboration in a supportive environment.
- Why this job: Make a real impact on employee experiences and drive innovative transformations in the workplace.
- Qualifications: Experience in business analysis and a passion for improving technology solutions.
The predicted salary is between 48000 - 72000 £ per year.
Job Opportunity: ServiceNow Business Analyst - Modern Workplace
Location: Leeds or Edinburgh
Contract: 12 months
Rate: £600 per day (umbrella)
Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize IT@LBG workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations.
What You'll Do:
- Shape Clear and Actionable Requirements: Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification.
- Drive Design Decision Clarity: Facilitate workshops, mapping sessions, and impact assessments using STL.
ServiceNow Business Analyst - Modern Workplace employer: Pontoon
Pontoon is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of London. With flexible working arrangements and a strong emphasis on professional development, employees are empowered to grow their skills while contributing to innovative AI-driven solutions in the banking sector. Join us to be part of a team that values your input and encourages meaningful contributions to customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst - Modern Workplace
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the ServiceNow platform. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects that highlight your experience with requirement discovery and design decision clarity. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Business Analyst - Modern Workplace
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight relevant experience and skills that align with the job description, especially around requirement discovery and transformation themes.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've simplified technology experiences or improved workflows in previous roles to grab our attention.
Showcase Your Collaboration Skills:Since this role involves working with various teams, emphasise your collaboration skills in your application. Mention any experience you have leading workshops or working with cross-functional teams to drive clarity and decision-making.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Pontoon
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand how it fits into modern workplace solutions and be ready to discuss specific features or enhancements you've worked on. This will show that you're not just familiar with the platform, but that you can also contribute to its evolution.
✨Prepare for Requirement Discovery
Since you'll be leading requirement discovery sessions, think about how you would approach this in practice. Prepare examples of how you've successfully gathered requirements in the past, and be ready to discuss your methods for translating business needs into actionable items for development teams.
✨Show Your Collaborative Spirit
This role involves working closely with various stakeholders, so highlight your teamwork skills. Be prepared to share stories about how you've facilitated workshops or collaborated with Product Owners and Tech Leads to drive design decisions. This will demonstrate your ability to work within a SAFe-aligned team environment.
✨Understand the Bigger Picture
Familiarise yourself with the company's transformation themes like guided self-service and catalogue simplification. During the interview, connect your experience to these themes and explain how you can help enhance the Employee Centre and improve IT workflows. This shows that you're not just focused on the role, but also on the company's goals.
