At a Glance
- Tasks: Lead the development of Business Requirements for Trade Surveillance and ensure effective monitoring.
- Company: Join a vibrant finance team focused on innovation and excellence.
- Benefits: Enjoy a flexible hybrid work environment and competitive salary.
- Other info: Inclusive culture that values diversity and promotes career growth.
- Why this job: Shape the future of market surveillance and make a real impact.
- Qualifications: Strong understanding of trading businesses and experience in Trade Surveillance.
The predicted salary is between 70000 - 90000 £ per year.
Location: London (Hybrid - 2 days onsite per week)
Contract: Fixed Term Contract (6 months with potential to extend)
Are you ready to take your career to the next level in the dynamic world of finance? Our client is seeking a talented and driven Senior Customer Journey Manager (BA) to lead the charge in Trade Surveillance Remediation! Join a team that values innovation, collaboration, and excellence as you play a pivotal role in shaping the future of market surveillance.
Role Purpose
In this exciting position, you will lead the development of Business Requirements Documents (BRDs) for Trade Surveillance. By translating intricate front-office business activities into clear, risk-based surveillance requirements, you will ensure that our surveillance platform effectively monitors for market abuse risks.
Business & Desk Understanding
- Gain in-depth knowledge of trading desk structures, mandates, and products.
- Understand the end-to-end trade lifecycle and flow of business.
- Engage with Front Office, Markets Platform, Risk, and Surveillance stakeholders to validate business activities and control expectations.
Risk Identification & Aggregation
- Translate business activities into market abuse risk typologies (e.g., manipulation, insider dealing).
- Define how surveillance scenarios aggregate risk at the desk and trader levels.
- Ensure surveillance coverage aligns with desk risk profiles and trading strategies.
Surveillance Scenario Mapping
- Define how each scenario detects specific risk behaviours.
- Articulate relationships between scenarios (e.g., complementary, overlapping).
Business Requirements Documentation (BRD)
- Produce clear and structured BRDs that translate business risks into surveillance requirements.
- Ensure BRDs are suitable for vendor implementation and regulatory scrutiny.
Vendor & Platform Alignment
- Act as the primary bridge between business/surveillance teams and vendor implementation teams.
- Support interpretation of business logic into vendor controls and alert structures.
Governance & Change Support
- Support model validation and regulatory engagement by providing clear rationales for surveillance design decisions.
- Maintain traceability from business activity to monitoring outcomes.
Key Deliverables
- Desk-level and business-level risk assessments
- Comprehensive Business Requirements Documents (BRDs)
- Scenario-to-risk mapping artefacts
- Clear audit and regulatory evidence of how trading activities are monitored
Skills & Experience
Essential
- Strong understanding of Markets/Trading businesses and desk structures
- Experience in Trade Surveillance or Market Abuse Risk
- Proven experience writing BRDs or equivalent business requirement artefacts
- Strong stakeholder management skills across Front Office and Control functions
- Knowledge of MAR/FCA market abuse expectations
Desirable
- Experience working with trade surveillance vendor platforms
- Exposure to scenario-based surveillance models
Why Join Us?
- Be part of a vibrant team dedicated to excellence and innovation.
- Contribute to impactful projects that drive the future of financial surveillance.
- Enjoy a flexible hybrid working environment that promotes work-life balance.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Senior Customer Journey Manager (BA) - Trade Surveillance employer: Pontoon
Join a forward-thinking team in London as a Senior Customer Journey Manager (BA) - Trade Surveillance, where your expertise will shape the future of market surveillance. Enjoy a flexible hybrid working environment that fosters innovation and collaboration, while contributing to impactful projects that drive excellence in financial surveillance. With a strong commitment to inclusivity and employee growth, this role offers a unique opportunity to thrive in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Journey Manager (BA) - Trade Surveillance
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Pontoon.
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Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
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Keep your eyes peeled on job boards specifically for finance roles. Companies like Pontoon might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Senior Customer Journey Manager (BA) - Trade Surveillance
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Pontoon will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Pontoon. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Pontoon confidence in your short-term commitment to the role.
How to prepare for a job interview at Pontoon
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Pontoon.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Pontoon that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
