Job Advert: Senior UX Researcher
Contract Length: 6 months
Location: Manchester (Onsite: Tuesday & Wednesday)
Salary: Circa £75,000 pa (Day rate option available via Umbrella Company)
The Opportunity
Our client, a leading player in the financial services sector, is seeking a passionate and skilled Senior UX Researcher to join their dynamic team. This is an exciting opportunity to contribute to a large-scale transformation programme focused on Agentic AI, initially targeting the complaints journey. The successful candidate will play a pivotal role in shaping AI-driven operational experiences and assessing their impact on both colleague and customer journeys. Working within a multidisciplinary lab of approximately 90 colleagues, you will collaborate with Service Designers, UX Designers, Product Owners and stakeholders to shape future operational experiences.
Key Responsibilities
- Plan and execute end-to-end UX research strategies.
- Conduct qualitative and quantitative studies to gather valuable insights.
- Lead usability testing initiatives using Maze.
- Develop surveys utilising Qualtrics to enhance user experience.
- Collaborate closely with Service Designers, UX Designers, and Product teams.
- Influence key decisions through evidence-based insights to drive user-centric innovations.
Essential Skills & Experience
- Proven experience in UX Research, preferably within an enterprise environment.
- Strong quantitative and qualitative research capabilities.
- Exceptional communication skills with a knack for stakeholder management.
- Demonstrated business acumen and the ability to operate autonomously within complex environments.
Desirable Experience
- Familiarity with Agentic AI, GenAI, or AI research.
- Previous experience in the financial services sector.
- Proficiency in using tools like Maze and Qualtrics.
- Exposure to service design principles.
What Is Our Client Looking For?
The ideal candidate will be a confident researcher capable of influencing stakeholders and challenging assumptions. A collaborative spirit and the ability to thrive within a large multidisciplinary team are essential for success in this role.
Interview Process
Candidates can expect a streamlined interview process, beginning with a 30-minute introductory interview, followed by a more in-depth 90-minute discussion, preferably conducted face‑to‑face.
Why Consider This Opportunity?
This role not only offers the chance to work on cutting‑edge projects in a rapidly evolving field but also provides an environment where your insights can directly impact the user experience. The employer is dedicated to fostering a culture of innovation and collaboration, making it an ideal setting for a motivated UX Researcher.
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Senior UX Researcher in Ringway employer: Pontoon
Join a forward-thinking organisation in Warwick that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. As a Strategic Comms & Engagement Lead, you'll thrive in a supportive environment that prioritises employee growth through continuous learning opportunities and a culture of open communication. With a commitment to enhancing the visibility of Asset Management, you'll be part of a dynamic team that encourages creativity and strategic thinking, making it an excellent place for those seeking meaningful and rewarding employment.
