At a Glance
- Tasks: Deliver outstanding customer experiences and solve problems creatively.
- Company: Join a diverse team at Lloyds Banking Group, making a difference in transport services.
- Benefits: Competitive pay, hybrid working, and opportunities for personal development.
- Other info: Inclusive workplace with a focus on diversity and career growth.
- Why this job: Be the voice that helps customers with their transport needs and build meaningful relationships.
- Qualifications: Strong communication skills and a genuine desire to help others.
PAY: £14.40p/hr
LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026
HOURS: Full Time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please note that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time.
START DATE: 13th July 2026
CONTRACT: 6 months
About this opportunity: Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Day to day, you'll be:
- Delivering outstanding customer experiences through various communication channels.
- Multi-tasking between telephony and queue-based work.
- Problem-solving, being creative with solutions and paying excellent attention to the details.
- Playing a role in educating our customers about our products.
- Pro-active in your approach to personal development and learning.
Why Lloyds Banking Group? Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need:
- Solid communication and listening skills including a friendly telephone manner.
- Honest, hardworking, and genuine.
- Caring about helping people with their queries.
- The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
- The commitment to deliver on your promises and go above and beyond for people.
- You will need to be competent in using Microsoft applications.
Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.
About working for us: Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Customer Service Assistant in Newport employer: Pontoon
Lloyds Banking Group is an exceptional employer that prioritises inclusivity and personal development, making it a fantastic place for Customer Service Assistants to thrive. With a hybrid working model, modern office relocation to Cardiff, and a commitment to employee growth, you will be part of a supportive team dedicated to delivering outstanding customer experiences. Join us to enjoy a fulfilling career where your contributions truly matter, and where diversity is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your friendly telephone manner. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond to help someone. This will highlight your commitment to delivering outstanding customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant in Newport
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping customers and your passion for the role.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and problem-solving abilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Pontoon
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their focus on customer service and how they aim to make a difference for their customers. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. Practice speaking clearly and confidently about your experiences. Use examples that highlight your ability to listen, empathise, and resolve issues effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you’ve successfully resolved a problem or gone above and beyond for a customer. This shows you can think on your feet!
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or the transition to the new Cardiff office. It shows your interest in the role and helps you gauge if it’s the right fit for you.
