Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Shape and optimise customer journeys in a major Murex Migration Programme.
- Company: Join a leading financial services firm in London, driving innovation in customer experience.
- Benefits: Enjoy flexible working with 2 days on-site and a competitive contract rate.
- Why this job: Be part of a dynamic team, enhancing user experiences in a fast-paced environment.
- Qualifications: Experience in financial services and Murex is essential; agile methodology knowledge preferred.
- Other info: Contract runs until 2027, offering long-term project involvement.
The predicted salary is between 60000 - 84000 £ per year.
Job Opportunity: Murex Business Analyst - Customer Journey Manager (CJM)
Location: London, 2 days per week on site required
Contract: 12 months (project running until 2027)
Rate: Via Umbrella
Are you an experienced Business Analyst with a strong background in financial services and Murex? We are seeking a skilled Customer Journey Manager (CJM) to join a major Murex Migration Programme, playing a key role in shaping and optimising end-to-end customer experiences.
Role Overview:
As a CJM, you will partner closely with the Product Owner and cross-functional teams including Product, Finance, Risk, Markets Operations, and Engineering to ensure the customer journey is well understood, accurately designed, and continuously improved. Your insights will help drive prioritisation, design choices, and integration across functions, focusing on both internal and external user experiences within an agile framework.
Key Responsibilities:
- Understand, measure, and orchestrate customer journeys related to Murex product development
- Collaborate across multiple teams to ensure journey effectiveness and user experience alignment
- Support agile delivery by writing and refining user stories, documenting requirements, and engaging in design authority discussions
- Assist with journey improvements by analysing functional challenges and integrating feedback
Essential Skills & Experience:
- Proven experience in financial services as a CJM or Business Analyst working with senior stakeholders
- Strong background working with Murex in a business analyst capacity
- Solid knowledge of capital markets, treasury products, and large-scale multi-year implementations
- Hands-on experience with agile methodologies and tools such as Jira
- Ability to clearly document and clarify requirements and support design decisions
Desirable:
- Experience migrating desks/products onto Murex using MXpress methodology
- In-depth knowledge of Interest Rate Swaps and/or Money Market products
Murex Money Markets Business Analyst employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Murex Money Markets Business Analyst
✨Tip Number 1
Familiarise yourself with Murex and its functionalities, especially in relation to Money Market products. Understanding the platform's capabilities will help you articulate how your experience aligns with the role during discussions.
✨Tip Number 2
Network with professionals in the financial services sector who have experience with Murex. Engaging in conversations can provide insights into the role and may even lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer journeys in previous roles. Highlighting your analytical skills and experience with agile methodologies will demonstrate your fit for the position.
✨Tip Number 4
Stay updated on trends in capital markets and treasury products. Being knowledgeable about current market conditions and challenges will allow you to engage more effectively with stakeholders during interviews.
We think you need these skills to ace Murex Money Markets Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Analyst, particularly in financial services and with Murex. Emphasise any relevant projects or roles that showcase your skills in customer journey management and agile methodologies.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and essential skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet these requirements and your understanding of Murex product development.
Highlight Relevant Skills: In your application, clearly outline your knowledge of capital markets, treasury products, and your hands-on experience with agile tools like Jira. Mention any specific experience you have with Interest Rate Swaps or Money Market products to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves documenting requirements and engaging with stakeholders.
How to prepare for a job interview at Pontoon
✨Showcase Your Murex Expertise
Make sure to highlight your experience with Murex during the interview. Be prepared to discuss specific projects where you've used Murex, particularly in relation to customer journey management and how it has impacted user experiences.
✨Understand the Customer Journey
Demonstrate a clear understanding of customer journeys in financial services. Prepare examples of how you've measured and improved customer experiences in previous roles, especially in relation to Murex product development.
✨Collaborate Effectively
Since the role involves working closely with cross-functional teams, be ready to discuss your collaboration skills. Share instances where you've successfully partnered with different departments, such as Product, Finance, or Engineering, to achieve common goals.
✨Familiarise Yourself with Agile Methodologies
As the position requires hands-on experience with agile methodologies, brush up on your knowledge of agile practices and tools like Jira. Be prepared to explain how you've applied these methodologies in past projects to enhance delivery and user satisfaction.
