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For Companies At a Glance
- Tasks: Shape exceptional customer experiences and support large-scale change initiatives.
- Company: Leading financial services organisation focused on innovative wealth management.
- Benefits: Professional growth, continuous learning, and a supportive work environment.
- Why this job: Make a real difference in people's financial lives while collaborating with a talented team.
- Qualifications: Experience in business analysis and understanding client journeys in financial services.
- Other info: Join us in creating exceptional experiences that truly matter!
The predicted salary is between 28800 - 48000 £ per year.
Join Our Team as a Customer Journey Manager! Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers!
About Us: In this dynamic environment, we’re committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform.
Responsibilities
- Develop requirements and support large-scale change initiatives, especially in pensions or platform migration projects.
- Apply strong business analysis to understand client and colleague journeys.
- Use data analysis to assess the impact of changes across operations.
- Collaborate with the Product Owner and product team on product development and customer experience optimization.
- Be part of a transformative journey prioritising customer outcomes and innovative solutions.
- Partner with a team dedicated to making a real difference in people’s financial lives.
- Contribute to opportunities for professional growth and continuous learning in a supportive environment.
What We’re Looking For
- Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
- Strong business analysis skills with a focus on understanding client and colleague journeys.
- Data analytical skills to assess the impact of changes across operations.
- Experience in working with financial services organizations, preferably in settings like our client’s.
Why Join Us
- Be part of a transformative journey that prioritises customer outcomes and innovative solutions.
- Collaborate with a talented team committed to making a real difference in people’s financial lives.
- Enjoy opportunities for professional growth and continuous learning in a supportive environment.
How to Apply
Ready to embark on this exciting journey? Submit your application today and help us shape the future of wealth management. Join us in creating exceptional experiences that truly matter!
Customer Journey Manager in Morley employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager in Morley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer journey approach and think about how your skills can enhance that. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Journey Manager in Morley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Journey Manager role. Highlight your experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. We want to see how your skills align with what we're looking for!
Showcase Your Analytical Skills: Since data analysis is key for this role, don’t forget to include examples of how you've used data to assess impacts in previous roles. We love seeing how you’ve applied strong business analysis to understand client and colleague journeys.
Be Authentic: Let your personality shine through in your application! We’re looking for someone enthusiastic about shaping exceptional customer experiences, so share your passion for customer outcomes and innovative solutions. It’s all about making a real difference!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that your application gets the attention it deserves. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Pontoon
✨Know the Customer Journey Inside Out
Before your interview, dive deep into understanding what a customer journey looks like in the financial services sector. Familiarise yourself with common pain points and how they can be addressed. This will show that you’re not just interested in the role, but also passionate about enhancing customer experiences.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data analysis to drive decisions or improvements. Bring along any relevant metrics or case studies that highlight your ability to assess the impact of changes. This will demonstrate your analytical prowess and how it can benefit the company.
✨Collaborate Like a Pro
Since the role involves working closely with product teams, think of examples where you've successfully collaborated on projects. Highlight your communication skills and how you’ve worked with others to achieve a common goal. This will illustrate your ability to fit into their team dynamic.
✨Emphasise Continuous Learning
The company values professional growth, so share your commitment to continuous learning. Mention any recent courses, certifications, or workshops you've attended that relate to customer experience or financial services. This shows that you’re proactive and eager to develop your skills further.
