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- Tasks: Shape exceptional customer experiences and support change initiatives.
- Company: Leading financial services organisation with a focus on inclusivity.
- Benefits: Inclusive environment that values diverse talents and offers career growth.
- Why this job: Make a significant impact on customer outcomes in wealth management.
- Qualifications: Strong business analysis and data analytical skills required.
- Other info: Join us for an exciting 12-month FTC opportunity in Edinburgh or Leeds.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services organization is seeking a Customer Journey Manager to shape exceptional customer experiences following a recent acquisition. This role requires strong business analysis and data analytical skills.
Responsibilities include developing requirements and supporting change initiatives.
The organization offers an inclusive environment that truly values diverse talents. Join us to make a significant impact on customer outcomes and innovative solutions in wealth management.
Customer Journey Manager — 12-Month FTC (Edinburgh/Leeds) in Morley employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager — 12-Month FTC (Edinburgh/Leeds) in Morley
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in customer experience. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your analytical skills! Prepare examples of how you've used data to improve customer journeys in past roles. Be ready to discuss these during interviews to demonstrate your value.
✨Tip Number 3
Research the company culture! Since this role is all about shaping customer experiences, understanding the organisation's values and how they align with yours can give you an edge in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Journey Manager — 12-Month FTC (Edinburgh/Leeds) in Morley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Journey Manager role. Highlight your business analysis and data analytical skills, as these are key for us in shaping exceptional customer experiences.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer journeys and how your background makes you a great fit. Share specific examples of how you've supported change initiatives in the past to show us what you can bring to the table.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from including any relevant projects or experiences where you’ve used data to drive decisions. We love seeing how you’ve made an impact through your analytical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Pontoon
✨Know Your Customer Journey
Before the interview, dive deep into understanding what a customer journey looks like in the financial services sector. Familiarise yourself with common pain points and how they can be addressed. This will show your potential employer that you’re not just knowledgeable but also passionate about enhancing customer experiences.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to drive decisions or improve processes. Bring along any relevant metrics or case studies that highlight your ability to interpret data effectively. This will demonstrate your capability to support change initiatives with solid evidence.
✨Emphasise Inclusivity and Diversity
Since the organisation values diverse talents, be ready to talk about how you’ve contributed to inclusive environments in previous roles. Share experiences where you’ve worked with diverse teams or implemented strategies that catered to varied customer needs. This will resonate well with their company culture.
✨Prepare Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the company's approach to customer experience post-acquisition or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
