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- Tasks: Support hardware operations and improve processes for a top-class tech experience.
- Company: Join a market-leading financial services client in Leeds.
- Benefits: Competitive salary, hybrid work model, and personal development opportunities.
- Why this job: Make a real impact on colleague technology delivery and service improvements.
- Qualifications: Experience with ServiceNow and strong customer service skills required.
- Other info: Be part of a supportive team with excellent growth potential.
The predicted salary is between 25000 - 32000 £ per year.
Location: Leeds
Hybrid role: working 2 days a week in the office (Must be able to attend the office on a Monday with the second day flexible)
Salary: 30,000 to 38,000
Contract: 9-month fixed term contract
Our market-leading financial services client is seeking a motivated, detail-focused Assistant Technology Support Manager to help deliver a top-class technology experience for colleagues across the Bank. This role involves supporting hardware related operations, improving processes, and ensuring colleagues receive an excellent, timely, and reliable service. You will have the opportunity to gain full understanding of the end-to-end hardware management lifecycle and have exposure using data as a pathway for process improvements.
Responsibilities
- Support the management team in delivering the overall service, ensuring departmental SLAs and KPIs are achieved.
- Ability to manage and prioritise the operational backlog to support efficiency and colleague experience.
- Identify and drive process improvements based on colleague and IT feedback.
- Work with key suppliers and internal teams to arrange the secure provision and removal of hardware for colleagues, ensuring strict key controls are maintained.
- Support hardware lifecycle activities and help maintain high service standards.
- Contribute to establishing the function as the trusted "go to" area for colleague technology delivery.
Skills and Experience
- Experience as a ServiceNow user, confident navigating and updating tickets is essential.
- Strong experience delivering service improvements.
- Innovative, adaptable, and proactive in enhancing processes and ways of working.
- Excellent communication and interpersonal skills.
- Proven track record of delivering outstanding customer service.
- Resilient, confident, professional, and able to work effectively with multiple partners and teams.
You will be a valued member of our Adecco Emerging Talent function working onsite with a market-leading organisation. If you have the experience and desire to work for a well-respected organisation offering personal and professional support, growth and development, then you could be a perfect fit for the team and we want to hear from you - APPLY NOW.
Please be advised if you haven’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Adecco Emerging talent is an employment consultancy and operates as an equal opportunities employer.
Assistant Technology Support Manager in Morley employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Technology Support Manager in Morley
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor your answers to reflect how you align with their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This helps us articulate our thoughts clearly and boosts our confidence when it’s time to shine in front of the hiring team.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the best fit!
We think you need these skills to ace Assistant Technology Support Manager in Morley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Technology Support Manager role. Highlight your experience with ServiceNow and any service improvement projects you've been involved in. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves working with various teams, make sure to highlight your excellent communication skills in your application. Share examples of how you've successfully collaborated with others to improve processes or deliver outstanding service.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pontoon
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware management and the tools you'll be using, like ServiceNow. Being able to confidently discuss your experience with these systems will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and implemented process improvements in previous roles. This will demonstrate your innovative mindset and ability to enhance efficiency, which is key for the Assistant Technology Support Manager position.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your past experiences in customer service. Strong communication skills are essential for this role, so make sure you can convey your ideas effectively during the interview.
✨Be Ready to Discuss Team Collaboration
Think of instances where you've worked with multiple teams or partners to achieve a common goal. Highlighting your interpersonal skills and ability to collaborate will show that you can thrive in a hybrid work environment and contribute positively to the team.
