Pontoon is recruiting a Senior UX Researcher in Manchester to drive end-to-end UX research for a large-scale transformation programme focusing on Agentic AI in the complaints journey. You will shape AI-driven operational experiences and evaluate impact across colleague and customer journeys, within a multidisciplinary lab of ~90 colleagues.
The role involves planning studies, conducting qualitative and quantitative research, leading usability testing with Maze, and building surveys in Qualtrics.
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Senior UX Researcher: AI-Driven Banking UX (6m, Manchester) employer: Pontoon
Join a forward-thinking organisation in Warwick that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. As a Strategic Comms & Engagement Lead, you'll thrive in a supportive environment that prioritises employee growth through continuous learning opportunities and a culture of open communication. With a commitment to enhancing the visibility of Asset Management, you'll be part of a dynamic team that encourages creativity and strategic thinking, making it an excellent place for those seeking meaningful and rewarding employment.
