At a Glance
- Tasks: Be the go-to person for shareholder inquiries via phone, email, and chat.
- Company: Join a dynamic team in Manchester with a focus on exceptional service.
- Benefits: Enjoy a competitive salary and the flexibility of hybrid working.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping clients and solving their queries.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service.
Key Responsibilities
- Serve as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence.
- Deliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets.
- Execute telephone trades accurately and efficiently, adhering strictly to client instructions, regulatory requirements, and established procedures.
- Address both straightforward and complex shareholder queries, providing clear and confident technical support while taking ownership of issues until resolved.
- Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgment, attention to detail, and structured problem-solving techniques.
- Drive first-contact resolution wherever possible, escalating only when necessary and retaining ownership until full closure.
- Proactively manage daily open cases to ensure timely follow-up, accurate outcomes, and a strong client experience.
- Take full accountability for the quality, accuracy, and completion of all work, with performance measured against productivity, quality, and client outcomes.
- Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations.
- Demonstrate a continuous improvement mindset by identifying opportunities to enhance service delivery, efficiency, and client experience.
Skills & Experience
- Proven experience in a client service or contact centre environment is essential.
- Comfortable operating in a performance-driven, regulated environment with clear standards and expectations.
- Ability to work independently, manage workload under pressure, and make informed decisions.
- Strong written and verbal communication skills across multiple channels.
- Educated to secondary school level with equivalent experience.
Candidates will need to show evidence of the above in their CV in order to be considered.
Customer Service Advisor. Job in Manchester Education & Training Jobs employer: Pontoon
Join our dynamic team in Manchester as a Customer Service Advisor, where we prioritise exceptional service and employee growth. With a hybrid work model that allows for flexibility, you will thrive in a supportive environment that encourages continuous improvement and professional development. Our competitive salary and commitment to quality make us an outstanding employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Manchester Education & Training Jobs
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pontoon.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pontoon. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor. Job in Manchester Education & Training Jobs
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pontoon.
How to prepare for a job interview at Pontoon
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pontoon's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pontoon offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
