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- Tasks: Lead macOS support and resolve technical issues in a dynamic team.
- Company: Pontoon is an inclusive employment consultancy focused on enhancing workplace opportunities.
- Benefits: Enjoy hybrid work, mentorship opportunities, and a collaborative environment.
- Why this job: Shape a Mac support service while working with cutting-edge technology and a supportive team.
- Qualifications: Experience with macOS, Apple hardware, and troubleshooting; certifications are a plus.
- Other info: This is a 12-month contract role based in Leeds.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds (Hybrid - 2 days per week on-site, including Mondays)
Contract: 12 months
Rate: Umbrella
Are you a Mac expert ready to lead the development of an enterprise-grade Apple support service? We're looking for a Mac Specialist to join a high-performing service desk team, taking a lead role in building and delivering first-class macOS support across a dynamic organisation.
What you'll be doing:
- Provide expert 1st line support for macOS, Apple hardware, and software applications.
- Resolve complex technical issues across macOS systems, networks, and connected peripherals.
- Create and maintain troubleshooting documentation and technical guides.
- Mentor junior staff and champion best practices for Apple support.
- Use ServiceNow to manage incidents, track trends, and ensure SLAs are met.
- Collaborate with cross-functional teams to enhance service delivery.
- Stay current on the latest macOS updates, features, and security protocols.
What we're looking for:
- Strong hands-on experience with macOS and Apple hardware in a corporate environment.
- Expertise in JAMF and Apple Business Manager.
- Proven ability to troubleshoot system, software, and connectivity issues.
- Experience with Microsoft Entra/Active Directory.
- Solid understanding of network protocols, security, and systems administration.
- Excellent communication skills and the confidence to lead in a support environment.
- Apple certifications (ACSP, ACTC) are highly desirable.
This is an exciting opportunity to shape and lead a Mac support service from the ground up, in a collaborative and forward-thinking setting.
If you haven't heard from us within 48 hours, unfortunately your application hasn't been successful. However, we may retain your details for future opportunities.
About Pontoon: Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mac Specialist
✨Tip Number 1
Familiarise yourself with the latest macOS updates and features. Being well-versed in the current software will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced tech environment.
✨Tip Number 2
Gain hands-on experience with JAMF and Apple Business Manager if you haven't already. These tools are crucial for managing Apple devices in a corporate setting, and showcasing your proficiency can set you apart from other candidates.
✨Tip Number 3
Brush up on your troubleshooting skills, especially regarding connectivity issues and system administration. Be prepared to discuss specific examples of how you've resolved complex technical problems in previous roles.
✨Tip Number 4
Highlight your mentoring experience and ability to lead in a support environment. The role requires collaboration and guidance, so sharing instances where you've successfully led a team or trained others can make a strong impression.
We think you need these skills to ace Mac Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with macOS and Apple hardware. Include specific examples of troubleshooting complex technical issues and any relevant certifications like ACSP or ACTC.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Apple support and your ability to lead a team. Mention your experience with JAMF and Apple Business Manager, and how you can contribute to building a first-class macOS support service.
Showcase Communication Skills: Since excellent communication skills are essential for this role, consider including examples in your application that demonstrate your ability to mentor junior staff and collaborate with cross-functional teams.
Highlight Relevant Experience: Be sure to detail your experience with ServiceNow and any familiarity with Microsoft Entra/Active Directory. This will show that you have the necessary skills to manage incidents and track trends effectively.
How to prepare for a job interview at Pontoon
✨Showcase Your macOS Expertise
Be prepared to discuss your hands-on experience with macOS and Apple hardware. Highlight specific examples of how you've resolved complex technical issues in a corporate environment, as this will demonstrate your capability to lead the support service.
✨Familiarise Yourself with JAMF and Apple Business Manager
Since expertise in JAMF and Apple Business Manager is crucial for this role, make sure you understand their functionalities. Be ready to explain how you've used these tools in previous roles to manage devices and streamline support processes.
✨Prepare for Technical Questions
Expect to face technical questions related to troubleshooting system, software, and connectivity issues. Brush up on common problems and solutions, and be ready to walk through your thought process when addressing these challenges.
✨Demonstrate Leadership and Communication Skills
As a Mac Specialist, you'll need to mentor junior staff and collaborate with cross-functional teams. Prepare examples that showcase your leadership abilities and effective communication skills, especially in a support environment.
