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- Tasks: Lead UX research for cash management, mapping user journeys and identifying needs.
- Company: Join a dynamic team transforming cash management in retail.
- Benefits: Competitive daily rate, hands-on experience, and impactful work.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in store operations with your insights.
- Qualifications: Senior-level UX research experience and strong qualitative skills required.
Location: London / UK Based
Remuneration: £550-£650 per day (via Umbrella Company)
Contract Details: Temporary, 6 months, Full Time
Responsibilities
- Research Ownership & Delivery: Own and lead UX research for the cash management and handling programme, with support from a Senior Research Lead. Develop a deep understanding of current cash handling processes used by store colleagues. Identify user groups, roles, motivations, and constraints related to cash systems. Map out end-to-end cash management journeys in their existing state ('as-is').
- Insight & Impact: Identify strengths and weaknesses in current cash management tooling and processes. Surface user needs, pain points, and job-to-be-done insights to inform the design of a new in-house system. Deliver structured, evidence-based findings that directly inform UX design, product decisions, and system architecture.
- Collaboration: Work closely with UX Designers, Product Managers, Engineers, and Data teams. Partner with design and product leadership to ensure research insights are embedded in decision-making. Help teams balance business constraints with colleague needs.
- Ways of Working: Scope, plan, and conduct qualitative research, including contextual inquiry and in-store observations. Conduct interviews with store colleagues, journey mapping, and usability testing as necessary. Communicate insights clearly and efficiently to a wide range of stakeholders.
The Opportunity: Join our client in a pivotal role as a Senior UX Researcher, where you will support a vital cash management transformation programme impacting store colleagues across the UK. With an ambitious shift to an in-house cash management system, your insights will guide the design and implementation of this change. This hands-on, field-based position requires collaboration with store operations and will involve time spent in-store conducting research.
About You
Essential Experience: Senior-level UX Research experience with complex digital products. Strong background in qualitative research and mixed-method approaches. Proven ability to translate real-world behaviors into clear insights and recommendations. Experience influencing design and product direction in an agile environment.
Highly Desirable: Experience in retail, logistics, or frontline environments. Exposure to cash handling, payments, or operational systems. Strong understanding of software as part of end-to-end service design. Experience working within large enterprise organizations.
Senior UX Researcher in London employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Researcher in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX field, especially those who work in retail or cash management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX research projects. Make sure to include case studies that demonstrate how your insights led to impactful design decisions. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you would approach the cash management challenges mentioned in the job description. Being able to discuss your thought process will impress potential employers.
✨Tip Number 4
Follow up after applying! A quick email expressing your enthusiasm for the role can keep you on their radar. Remember, we love seeing candidates who are proactive and genuinely interested in the position.
We think you need these skills to ace Senior UX Researcher in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior UX Researcher role. Highlight your experience with qualitative research and any relevant projects that showcase your ability to influence design and product direction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cash management and how your skills align with the responsibilities outlined in the job description. Keep it engaging and concise.
Showcase Your Research Skills: In your application, emphasise your experience with various research methods, especially those mentioned in the job description like contextual inquiry and usability testing. We want to see how you can bring insights to life!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pontoon
✨Know Your Research Inside Out
Before the interview, dive deep into the current cash handling processes and tools. Familiarise yourself with the strengths and weaknesses of existing systems, as well as user pain points. This will not only show your expertise but also demonstrate your commitment to understanding the role.
✨Prepare for Collaboration Questions
Since this role involves working closely with various teams, be ready to discuss your experience in collaborative environments. Think of specific examples where you influenced design decisions or worked with UX designers and product managers to integrate research insights.
✨Showcase Your Qualitative Research Skills
Highlight your experience with qualitative research methods, especially contextual inquiries and usability testing. Be prepared to discuss how you've used these methods to gather insights that directly impacted product design and decision-making.
✨Communicate Clearly and Confidently
During the interview, practice articulating your insights and findings clearly. Use structured storytelling to convey how your research has led to actionable recommendations. This will help you connect with the interviewers and showcase your ability to communicate effectively with stakeholders.