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- Tasks: Assist customers with pensions, savings, and claims through inbound calls.
- Company: Reputable financial services consultancy in London.
- Benefits: Set hours, competitive pay, and a supportive work environment.
- Why this job: Make a difference by helping customers navigate their financial needs.
- Qualifications: Experience in financial services and strong communication skills.
- Other info: Perfect for evening shifts, ideal for students or part-time workers.
The predicted salary is between 28800 - 43200 £ per year.
A financial services consultancy is hiring a Contact Centre Advisor in London. In this role, you will handle inbound customer calls regarding pensions, savings, and compensation claims. You need to demonstrate patience and empathy while providing clear and accurate information, particularly to vulnerable customers. Strong attention to detail and experience in financial services are required for this position. The role is office-based, during set hours from 5pm to 9pm.
London Evening Financial Services Contact Centre Advisor employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Evening Financial Services Contact Centre Advisor
✨Tip Number 1
Make sure you know your stuff! Brush up on financial services topics like pensions and savings. This will help you sound confident and knowledgeable during the interview.
✨Tip Number 2
Practice your empathy skills! Role-play with a friend or family member to handle tricky customer scenarios. Showing that you can be patient and understanding is key in this role.
✨Tip Number 3
Don’t forget to highlight your attention to detail! Prepare examples from your past experiences where you’ve had to be meticulous, especially when dealing with sensitive information.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace London Evening Financial Services Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services. We want to see how your skills align with the role, so don’t be shy about showcasing your attention to detail and any relevant customer service experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers, especially those who may be vulnerable. We love seeing empathy and patience reflected in your writing.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you would use when advising customers over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pontoon
✨Know Your Financial Stuff
Brush up on your knowledge of pensions, savings, and compensation claims. Be ready to discuss common customer queries and how you would handle them. This shows that you’re not just familiar with the topics but also prepared to provide accurate information.
✨Show Empathy and Patience
Since you'll be dealing with vulnerable customers, practice demonstrating empathy in your responses. Think of examples from your past experiences where you’ve shown patience and understanding, especially in challenging situations.
✨Attention to Detail is Key
Prepare to highlight your attention to detail. You might be asked about how you ensure accuracy in your work. Share specific instances where your meticulous nature has helped avoid mistakes or improved customer satisfaction.
✨Understand the Company Culture
Research the financial services consultancy’s values and mission. Tailor your answers to reflect how your personal values align with theirs. This will show that you’re not only a fit for the role but also for the company as a whole.