Job Title: HR Process & Experience SME Location: fully remote Contract: 6 Months Our client, a leading organisation in the utilities sector, is seeking a dynamic HR Process & Experience Subject Matter Expert (SME) to drive innovation and excellence in their People processes. This is an exciting opportunity to shape the direction of global HR functions and enhance employee and manager experiences across the organisation. About the Role: The HR Process & Experience SME will play a crucial role in connecting process design, technology strategy, and knowledge management to deliver user-centric People services. This strategic position will work collaboratively across People, People Services, People Technology, and IT to transform operational insights into actionable priorities. Key Responsibilities: Set the strategy and design principles for global People processes and employee experiences. Own the overall People process taxonomy, governance approach, and process standards. Analyse end-to-end employee and manager journeys to identify friction points and simplification opportunities. Shape the People functional strategy and roadmap for ServiceNow HRSD. Prioritise enhancements across case management, Employee Centre, knowledge management, service catalogues, lifecycle events, workflow, and self-service. Lead the strategic approach to People knowledge management, including taxonomy, ownership, lifecycle, and governance. Leverage employee feedback, case data, search behaviour, and process metrics to identify improvement priorities. Identify opportunities for automation, AI, and improved self-service. Collaborate with Global Process Owners, Centres of Excellence, People Services, Product Owners, and IT to align priorities and ensure consistent solutions. Provide direction to Process Analysts and uphold strong governance over processes and experiences.What Our Client is Looking For: Significant experience in HR transformation, global process ownership, employee experience, shared services, or HR technology. A solid understanding of global People processes and service-delivery models. Proficiency with ServiceNow HRSD or a comparable enterprise service-management platform. Experience in process design, service design, or user-experience improvement. Strong stakeholder management skills and the ability to influence across organisational boundaries. Ability to translate business and user needs into process and technology priorities. Knowledge of knowledge management and employee self-service strategies.Desirable Experience: Familiarity with ServiceNow HRSD, HR Case and Knowledge Management, or Lifecycle Events. Experience with SAP SuccessFactors. Design thinking or service-design expertise. Understanding of workflow automation, conversational AI, or agentic AI. Experience supporting global process harmonisation or shared-services transformation.Role Distinction: Process Analyst: A hands-on role focused on mapping, documenting, and maintaining processes and taxonomy. Global Process & Experience Owner: A strategic role focusing on global process direction, HRSD, knowledge management, and the end-to-end user experience. If you are a forward-thinking HR professional with a passion for enhancing employee experiences and streamlining processes, this opportunity with our client could be the perfect fit for you! Embrace the chance to make a significant impact in the utilities sector and lead transformational change. Apply now to embark on this exciting journey! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
HR Process & Experience SME in London employer: Pontoon
Join a forward-thinking organisation in Warwick that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. As a Strategic Comms & Engagement Lead, you'll thrive in a supportive environment that prioritises employee growth through continuous learning opportunities and a culture of open communication. With a commitment to enhancing the visibility of Asset Management, you'll be part of a dynamic team that encourages creativity and strategic thinking, making it an excellent place for those seeking meaningful and rewarding employment.
