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- Tasks: Onboard clients to FX platforms, provide support, and collaborate across teams.
- Company: Leading finance organisation in London's dynamic financial district.
- Benefits: Competitive salary, professional growth, and a supportive team culture.
- Why this job: Join a fast-paced environment and make an impact in finance and technology.
- Qualifications: Experience in client-facing roles and strong communication skills required.
- Other info: Opportunity for career advancement and working with high-profile clients.
The predicted salary is between 56000 - 84000 £ per year.
Location: London, 3 days per week in the office
Contract Length: 12 Months - Potential to go permanent
Working Pattern: Full time, shifts between 8am - 6pm
Rate: £70-90k DOE
Are you passionate about the world of finance and technology? Do you thrive in a fast-paced environment where every day presents new challenges? If so, we have an exciting opportunity for you! Our client, a leading organisation in the finance sector, is looking for an enthusiastic and knowledgeable eFX Application Product Support professional to join their dynamic team.
What You'll Do:
- Onboard New Clients: Welcome new clients and users to the FX e-commerce platforms, ensuring a seamless integration experience.
- Trading Approval: Collaborate to obtain necessary trading approvals for onboarding clients.
- Demos & Pitches: Showcase our cutting-edge eTrading applications through engaging pitches and demos to internal and external stakeholders.
- Client Support: Be the first point of contact for users of the Instinct FX platform, providing top-notch support and solutions.
- Liaison Across Teams: Work closely with various teams, including e-FX sales, tech support, and operations, to ensure an exceptional client experience.
- Vendor Coordination: Engage with external vendors, ECNs, and providers for smooth operations.
- Pricing Configuration: Manage and configure pricing schedules tailored to client needs.
- Problem Solving: Investigate and resolve issues related to mapping, price feeds, technical outages, and credit efficiently.
What We're Looking For:
- Experience: Previous Experience in client-facing roles within the finance sector, particularly in eFX or similar environments.
- Communication Skills: Strong verbal and written communication abilities, enabling you to connect with clients and internal teams effectively.
- Team Player: Ability to work collaboratively in a high-pressure setting.
- Market Knowledge: Familiarity with FX markets, rates, credit, and emerging markets is essential.
- Client Interaction: Experience working directly with hedge funds and institutional clients is a plus.
- Proactive Approach: Ability to take initiative and resolve day-to-day issues without always relying on procedures.
- Technical Skills: Understanding of UNIX/FIX protocols, eFX trading platforms, and general connectivity knowledge.
- Agile Experience: Familiarity with Agile/Kanban methodologies is advantageous.
Why Join Us?
- Dynamic Environment: Work in the heart of London's financial district with a team that values innovation and collaboration.
- Professional Growth: Gain valuable experience in eFX and broaden your skill set while supporting high-profile clients.
- Supportive Culture: Join a team that thrives on teamwork and mutual support, ensuring you have the resources you need to succeed.
If you're ready to take your career in finance and technology to the next level, we want to hear from you! Apply now to embark on an exciting journey with our client. Your adventure in eFX awaits!
eFX Application Client Onboarding in London employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eFX Application Client Onboarding in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the finance and tech sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to demo your skills or talk about your experience, make it count. Tailor your pitch to highlight your client-facing experience and problem-solving abilities, especially in eFX environments. Show them why you’re the perfect fit!
✨Tip Number 3
Stay updated on market trends! Familiarise yourself with the latest happenings in the FX markets and emerging technologies. This knowledge will not only impress potential employers but also help you engage more effectively during interviews.
✨Tip Number 4
Apply through our website! We’ve made it super easy for you to submit your application directly. Plus, it shows you’re serious about joining our team. Don’t miss out on this opportunity – hit that apply button and let’s get started on your journey in eFX!
We think you need these skills to ace eFX Application Client Onboarding in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the eFX world and the role you're applying for. Highlight your relevant experience and skills that match the job description. We want to see your passion for finance and technology shine through!
Tailor Your Application: Don’t just send a generic CV and cover letter. Customise them to reflect how your background aligns with the specific requirements of the eFX Application Client Onboarding role. Show us why you’re the perfect fit for our dynamic team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point while showcasing your communication skills.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Pontoon
✨Know Your eFX Basics
Before stepping into the interview, brush up on your knowledge of FX markets and eFX trading platforms. Being able to discuss current trends or recent developments in the finance sector will show your passion and understanding of the industry.
✨Showcase Your Client Interaction Skills
Prepare examples from your past experiences where you successfully onboarded clients or resolved issues. Highlighting your ability to communicate effectively with hedge funds and institutional clients will demonstrate that you're a great fit for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you tackled technical issues or client challenges. Be ready to explain your thought process and how you collaborated with teams to find solutions, as this is crucial for the role.
✨Familiarise Yourself with Agile Methodologies
If you have experience with Agile or Kanban, be sure to mention it. Understanding these methodologies can set you apart, especially since the role involves working closely with various teams. Show that you can adapt and thrive in a dynamic environment.
