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- Tasks: Enhance customer experience by analysing data and collaborating with product teams.
- Company: Dynamic UK employment consultancy in the fintech sector.
- Benefits: Twelve-month contract with potential for extension and career growth.
- Why this job: Make a real impact on customer journeys in a fast-paced environment.
- Qualifications: Strong financial markets knowledge and Agile experience required.
- Other info: Join a team focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A UK employment consultancy is looking for a Customer Journey Manager to enhance the customer experience within the Sales & Trading Lab. This role will focus on analyzing customer data, collaborating with product teams, and driving continuous improvement in customer journeys.
Candidates should have strong financial markets knowledge and experience working in Agile settings. This position is critical for aligning customer needs with business strategies and offers a twelve-month contract with potential for extension.
Customer Journey Manager - Fintech Product & Data (London) employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - Fintech Product & Data (London)
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work in customer experience or product teams. A friendly chat can open doors and give you insights that might just land you that Customer Journey Manager role.
✨Tip Number 2
Show off your data skills! When you get the chance to speak with potential employers, be ready to discuss how you've used customer data to drive improvements in previous roles. We want to see your analytical side shine!
✨Tip Number 3
Be Agile! If you’ve got experience working in Agile settings, make sure to highlight it. Talk about how you’ve collaborated with teams to enhance customer journeys and how you adapt to changes quickly. It’s all about showing you can keep up in a fast-paced environment.
✨Tip Number 4
Apply through our website! We’re all about making the application process smooth for you. By applying directly, you’ll ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
We think you need these skills to ace Customer Journey Manager - Fintech Product & Data (London)
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the fintech landscape and customer journey principles. We want to see your knowledge of financial markets shine through in your application!
Tailor Your Application: Don’t just send a generic CV and cover letter. We love it when candidates customise their applications to highlight relevant experience, especially in Agile settings and customer data analysis.
Show Your Passion: Let us know why you're excited about enhancing customer experiences! A genuine passion for improving customer journeys can really set you apart from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Pontoon
✨Know Your Customer Journey
Make sure you understand the customer journey in the context of fintech. Familiarise yourself with common pain points and how data can enhance the experience. This will show your potential employer that you’re not just knowledgeable but also passionate about improving customer interactions.
✨Showcase Your Data Skills
Be prepared to discuss specific examples of how you've used data to drive improvements in customer journeys. Bring along any relevant metrics or case studies that demonstrate your analytical skills and how they’ve positively impacted customer experiences in previous roles.
✨Emphasise Agile Experience
Since this role requires working in Agile settings, be ready to talk about your experience with Agile methodologies. Share examples of how you've collaborated with cross-functional teams to implement changes quickly and effectively, highlighting your adaptability and teamwork.
✨Align with Business Strategies
Understand how customer needs align with business strategies in the fintech sector. Prepare to discuss how you can bridge the gap between customer insights and business objectives, showcasing your strategic thinking and ability to drive results that benefit both customers and the company.
