At a Glance
- Tasks: Create engaging content for customer-first experiences in Conversational Banking.
- Company: Leading banking industry player with a focus on innovation and collaboration.
- Benefits: Flexible hybrid working, professional development, and an inclusive culture.
- Other info: Join a diverse team that values unique perspectives and offers excellent growth opportunities.
- Why this job: Make a real impact in shaping the future of banking through innovative design.
- Qualifications: Strong UX writing skills and experience in content design and collaboration.
The predicted salary is between 70100 - 100000 £ per year.
Location: London
Contract Length: 6 months
Working Pattern: Hybrid - 2 days per week in the office.
Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking!
What You'll Do:
- Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences.
- Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable.
- Develop content approaches for emerging AI patterns, ensuring clear communication and usability.
- Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.
- Conduct content audits and refine content strategies to ensure readiness for AI systems.
- Prototype, test, and iterate to continuously improve the quality of customer interactions.
What You Bring:
- Content Design Expertise: Strong UX writing skills and the ability to simplify complex information.
- Design Thinking: Proficiency in problem framing, ideation, and testing.
- Systems Mindset: Ability to design content across entire journeys and ecosystems, not just individual screens.
- Collaboration Skills: Comfort in partnering with various stakeholders, including product, engineering, and legal teams.
- AI Awareness: Familiarity with generative AI and conversational design principles is a plus.
- Structured Content Knowledge: Experience with content models, taxonomies, and metadata.
- Data-Driven Mindset: Ability to work effectively with data teams on content pipelines and quality checks.
- Quality and Risk Awareness: Understanding the importance of accuracy and compliance in regulated environments.
What We Offer:
- Flexible Working Arrangements: Enjoy a hybrid working model, with the option to work from home and collaborate in the office two days a week.
- Professional Development: Opportunities for growth and support to optimize your potential.
- Inclusive Culture: Join a team that values diversity and encourages everyone to contribute their unique perspectives.
If you're a go-getter ready to embrace the exciting world of agentic design in banking, we want to hear from you! This is your opportunity to make a real impact and drive innovation in customer experiences.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Content Designer: Agentic experience Design in London employer: Pontoon
Join a leading player in the banking industry that champions innovation and inclusivity, offering a hybrid working model that allows you to balance your professional and personal life effectively. With a strong focus on professional development and a collaborative culture, you'll have the opportunity to grow your skills while contributing to meaningful customer experiences in the exciting field of Conversational Banking. Embrace the chance to work with diverse teams and cutting-edge technology in a supportive environment that values your unique perspective.
StudySmarter Expert Advice🤫
We think this is how you could land Content Designer: Agentic experience Design in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Pontoon.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Pontoon might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Content Designer: Agentic experience Design in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Pontoon will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Pontoon. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Pontoon confidence in your short-term commitment to the role.
How to prepare for a job interview at Pontoon
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Pontoon.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Pontoon that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
