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For Companies At a Glance
- Tasks: Create engaging content for digital banking experiences and collaborate with a dynamic design team.
- Company: Join a leading financial services organisation focused on innovation and inclusion.
- Benefits: Competitive pay, flexible work environment, and opportunities for professional growth.
- Why this job: Shape the future of digital banking and make a real impact on customer experiences.
- Qualifications: Experience in Content Design or UX Writing and a strong portfolio.
- Other info: Work in an agile environment with a focus on collaboration and user needs.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: London, 2 days per week on site required
Duration: 6-month initial contract
Rate: £500.00 - £600.00 via umbrella company
We're partnering with one of the UK's largest and most recognised financial services organisations, currently undergoing major digital transformation. With millions of customers and a strong investment in design, technology and AI, this is an opportunity to help shape the future of digital banking at scale.
The Role
We're looking for a talented Content Designer to join a multidisciplinary design squad within an innovative Conversational Banking Lab. You'll play a key role in shaping intuitive, human-centred experiences - helping build intelligent, conversational journeys that support customers in navigating their financial world. You'll collaborate closely with designers, product managers, researchers and engineers, ensuring content is clear, accessible and grounded in genuine user needs.
What You'll Be Doing:
- Turning complex financial concepts into clear, plain English
- Applying user research and insight to shape meaningful content decisions
- Championing content design within cross-functional teams
- Contributing to content standards, voice and tone, and design systems
- Presenting and articulating your work confidently to stakeholders
- Working in an agile environment, iterating quickly and embracing feedback
- Navigating ambiguity in a large, regulated organisation
What We're Looking For:
- Proven experience in Content Design / UX Writing within agile, multidisciplinary teams
- A strong portfolio showcasing digital product or app-based work
- Experience working in complex or regulated environments (financial services desirable)
- A data-informed, human-centred approach to design
- Confidence collaborating with stakeholders and securing sign-off
- Experience with tools such as Figma
- A growth mindset and passion for evolving ways of working, including emerging AI technologies
Why Apply?
You'll be joining a highly respected organisation investing heavily in experience design, innovation and inclusion. This is a chance to work at scale, influence meaningful customer outcomes, and contribute to building a modern, digitally-led financial service that reflects today's Britain.
Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Content Designer in London employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your portfolio. We recommend tailoring your examples to highlight your experience in content design and how you’ve tackled complex projects in the past.
✨Tip Number 3
Don’t shy away from asking questions during interviews! It shows your interest and helps you gauge if the company is the right fit for you. We believe that a two-way conversation is key to finding the perfect match.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We’re always on the lookout for talented individuals like you, and applying directly can help us see your application faster.
We think you need these skills to ace Content Designer in London
Some tips for your application 🫡
Showcase Your Portfolio: Make sure to include a strong portfolio that highlights your best work in Content Design or UX Writing. We want to see how you've turned complex ideas into clear, user-friendly content, especially in digital products or apps.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. Highlight your experience in agile environments and any work you've done in regulated sectors like financial services – it’ll make you stand out to us!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use plain English to demonstrate your ability to communicate complex concepts clearly, just like you would in the role of a Content Designer.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pontoon
✨Know Your Content Design Basics
Before the interview, brush up on your content design principles. Be ready to discuss how you turn complex financial concepts into clear, user-friendly language. This will show that you understand the role and can contribute effectively.
✨Showcase Your Portfolio
Bring along a strong portfolio that highlights your digital product or app-based work. Make sure it includes examples of your experience in agile, multidisciplinary teams, especially in regulated environments like financial services.
✨Prepare for Collaboration Questions
Expect questions about how you collaborate with stakeholders and cross-functional teams. Think of specific examples where you secured sign-off on projects or contributed to content standards, and be ready to articulate these experiences confidently.
✨Embrace Feedback and Iteration
Since the role involves working in an agile environment, be prepared to discuss how you handle feedback and iterate on your designs. Share examples of how you've navigated ambiguity and adapted your work based on user research and insights.
