Technical Coordinator - Transfer Agency (Reconciliations) in Limerick

Location: Limerick

Duration: Until 31/12/2026

Role:

Reporting to a Team Manager, as part of a dedicated cross jurisdictional Reconciliations Team, your main responsibility will be oversight on bank accounts and reconciliation entries, ensuring all relevant deadlines are met and the daily sign off & quality checking of reporting. Whilst also ensuring you are meeting all client service standards and regulatory requirements. The Transfer Agency (TA) department provides third party fund services to numerous fund management companies covering the full range of shareholder service functions including client services, dealing, registration, settlements, distributions, and commissions.

Principal Responsibilities:

• Responsible for the oversight of reconciling all assigned accounts accurately and efficiently within relevant deadlines
• Ensure queries are answered in line with department procedures
• Work queue management and completion within relevant deadlines
• Attend and participate in team huddles and team meetings
• Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement
• Consult with other TA partners to monitor and resolve reconciliation entries & queries
• Support the improvement of quality through procedural reviews and enhancements
• Fulfil additional, relevant, tasks appropriate to the role and business requirements
• Take part in any project related work as required
• Maintain a close working relationship with other areas of TA and external stakeholders
• Ensure adherence to all Trust policies, procedures, and controls
• Ensure all deadlines met by the team in relation to reconciliation matching; follow up on reconciliation breaks and payment instructions ensuring correct calculation.
• Final sign-off on all reporting prior to distribution internally/externally
• Ensuring all reporting is delivered within agreed deadlines
• Escalation point of contact for queries within the Reconciliations Team
• Provision of all data for Audit/Compliance/Trustee/Depository reviews
• Represent Team at regular Banking Provider Service Meetings & Client Meetings
• Responsible for maintenance/sign off Daily Checklists
• Ensure sufficient cover for all tasks within the Reconciliations Team daily
• Monitor clearance of Reconciliations Team Mailbox ensuring emails are responded to and filed in a timely manner.
• Communicate with other Teams within NT and with external parties to ensure all reconciliations breaks are cleared in an efficient and timely manner
• Schedule regular team huddles where applicable to ensure all partners complete actions assigned within agreed deadlines
• Fulfil additional, relevant, tasks appropriate to the role and business requirements

Accountabilities:

• Employees are required to comply with the regulatory regime in which the business operates as appropriate to the above role
• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled
• Employees are required to observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties

Internal Key Stakeholders:

• Relationship Managers
• Client Service Managers
• Management Team
• Internal Clients including but not limited to other teams within Transfer Agency

External Key Stakeholders:

• Regulators including, CBOI and FED
• External Clients
• External Advisors
• External Auditors / Trustees and Compliance
• Shareholders

Qualifications / Skills / Experience:

• Demonstrate a detailed working knowledge of Cash Management and Reconciliations
• Ability to review and resolve complex issues working under pressure meeting challenging deadlines
• Customer Service experience would be preferred
• Excellent planning and organisation skills with a flexible approach to work
• Ability to work on own initiative
• Ability to work to deadlines
• Strong Microsoft Office skills
• Knowledge and understanding of working within a regulatory Environment

Core Competencies:

• Interpersonal (relationship building, respectful, problem solving and understanding)
• Communication (listening skills, oral communication skills, information sharing and written communication skills)
• Self-management (adaptability, integrity, learning and trust builder)
• Motivation (closure and result seeking)
• Thinking (decision making, idea generation, inclusion and problem solving)
• Organisational Knowledge (current knowledge, knowledge and understanding)
• Client Service and Quality (quality, relationship building and client satisfaction)
• Administration (coordination, execution, planning and time management)
• Leadership (direction, idea generation, knowledge sharing and team recognition)

Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.