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- Tasks: Be the go-to person for customers, helping them with their transport needs.
- Company: Join a leading consumer lending group that supports customers with vehicles and finance.
- Benefits: Enjoy a hybrid work model, competitive pay, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: No specific experience required, just a passion for helping people and great communication skills.
- Other info: This is a 12-month contract role with full-time hours in Manchester.
The predicted salary is between 28000 - 32000 £ per year.
OB TITLE: Transport Customer Service Advisor – 12 months Contract SALARY: £13.49 per h LOCATION: Manchester HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, our office in Manchester. We’ll just need your commitment to 35 hours across Mon-Fri (8.00am-6pm). About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We’re currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease brand. As a Transport Customer Service Advisor, you’ll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You’ll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you’ll identify and promote the best possible outcome. Day to day, you’ll be: Delivering outstanding customer experiences through various communication channels. …
Lex Transport Customer Service Advisor employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lex Transport Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the Lex Autolease brand and its services. Understanding their offerings will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Since you'll be the first point of contact, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Research common customer service scenarios in the transport sector. Being prepared for various situations will boost your confidence and show that you're proactive about the role.
✨Tip Number 4
Network with current or former employees of Lex Autolease if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Lex Transport Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Transport Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in a contact center environment. Use specific examples that demonstrate your ability to deliver outstanding customer experiences.
Showcase Communication Skills: Since the role involves various communication channels, make sure to highlight your strong verbal and written communication skills. Provide examples of how you've effectively communicated with customers in the past.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in the company and the role. Mention why you want to work for Lex Autolease and how you can contribute to their customer service team.
How to prepare for a job interview at Pontoon
✨Understand the Role
Make sure you have a clear understanding of what a Transport Customer Service Advisor does. Familiarize yourself with the responsibilities and the importance of customer service in the transport sector, especially how it relates to Lex Autolease.
✨Show Your Customer-Centric Attitude
During the interview, emphasize your passion for helping customers. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this role is all about building relationships and delivering outstanding service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses that demonstrate your ability to listen, ask the right questions, and find solutions that benefit the customer.
✨Highlight Communication Skills
Since the role involves various communication channels, be prepared to discuss your communication style. Provide examples of how you've effectively communicated with customers in the past, whether over the phone, via email, or in person.
