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- Tasks: Enhance customer experiences by partnering with product teams and using data analytics.
- Company: Leading financial services provider focused on transformation.
- Benefits: Professional growth opportunities in a collaborative environment.
- Why this job: Make a real impact on customer journeys during a transformative period.
- Qualifications: Experience in financial services and strong skills in business analysis and data analytics.
- Other info: Join a dynamic team dedicated to improving customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services provider is looking for a Customer Journey Manager to enhance customer experiences during a transformative period. The role involves partnering with product teams, applying business analysis, and using data analytics to drive improvements.
Candidates should have experience in financial services and be skilled in business analysis and data analytics. This position offers professional growth opportunities in a collaborative environment.
Customer Experience Architect (12-Month FTC) in Leeds employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Architect (12-Month FTC) in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work in customer experience. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss how your experience in business analysis and data analytics can enhance customer journeys. We want to see your passion for improving customer experiences!
✨Tip Number 3
Prepare for those interviews! Research the company’s current customer journey initiatives and think about how you can contribute. We love candidates who come in with ideas and a clear understanding of what we do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team during this transformative period.
We think you need these skills to ace Customer Experience Architect (12-Month FTC) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and showcases your skills in business analysis and data analytics. We want to see how your background aligns with the role of Customer Journey Manager!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experiences and how you can contribute to our transformative journey. Keep it engaging and relevant!
Showcase Your Data Skills: Since this role involves using data analytics, don’t forget to mention specific tools or methodologies you’ve used in the past. We love seeing how you’ve driven improvements through data-driven decisions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Pontoon
✨Know Your Customer Journey
Before the interview, take some time to research and understand the customer journey in financial services. Be ready to discuss how you can enhance these experiences and share examples from your past roles that demonstrate your expertise in this area.
✨Showcase Your Analytical Skills
Since the role involves data analytics, prepare to discuss specific tools and methodologies you've used in previous positions. Bring along examples of how your analysis led to tangible improvements in customer experience, as this will show your potential employer that you can drive results.
✨Collaborate and Communicate
This position requires working closely with product teams, so be prepared to talk about your collaboration skills. Think of instances where you successfully partnered with others to achieve a common goal, and highlight your ability to communicate effectively across different departments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current customer experience initiatives or how they measure success in this area. This not only demonstrates your enthusiasm but also gives you valuable insights into their expectations.
