At a Glance
- Tasks: Provide hands-on IT support to users, troubleshooting Windows and macOS issues.
- Company: Join Pontoon, a dynamic company in the heart of London.
- Benefits: Gain valuable experience in a modern environment with potential for growth.
- Other info: Opportunity for occasional travel and a vibrant team atmosphere.
- Why this job: Be the go-to tech hero, solving problems and helping others every day.
- Qualifications: Basic IT knowledge and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
Pontoon is hiring two IT Support Analysts to join our Support Bar in Shepherd's Bush, London.
This is a hands-on, customer-facing role providing Level 1–2 IT support to on-site and remote users in a busy, modern environment.
You'll troubleshoot Windows and mac OS, manage Microsoft 365, Entra ID/AD, Intune, VPN and AV systems, and log incidents in Service Now, keeping users informed and incidents resolved promptly.
Occasional travel to remote sites may be required.
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IT Support Bar Analyst - On-site, London employer: Pontoon
Join a forward-thinking organisation in Warwick that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. As a Strategic Comms & Engagement Lead, you'll thrive in a supportive environment that prioritises employee growth through continuous learning opportunities and a culture of open communication. With a commitment to enhancing the visibility of Asset Management, you'll be part of a dynamic team that encourages creativity and strategic thinking, making it an excellent place for those seeking meaningful and rewarding employment.
