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- Tasks: Support Unified Communications and manage day-to-day operations of IT infrastructure.
- Company: Join a leading financial client focused on innovative technology solutions.
- Benefits: Enjoy flexible working options and a dynamic corporate culture.
- Why this job: Be part of a team that drives real-time communication and collaboration in a fast-paced environment.
- Qualifications: Experience with Skype for Business, Windows Server, and PowerShell scripting is essential.
- Other info: ITIL certification is a plus; gain hands-on experience in a cutting-edge tech environment.
The predicted salary is between 36000 - 60000 £ per year.
One of our large Financial clients is currently looking for an IT Analyst - Real Time Messaging. The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
Hands on experience managing:
- Skype for Business
- Mattermost/Symphony Group Chat
- MS Teams (IM, Online-Meeting with content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)
Additional requirements include:
- Hands on experience managing a Windows Server 2008 R2/2012 environment
- Familiarity with writing PowerShell scripts
- A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures
- Experience with monitoring technologies (Splunk, SCOM, SiteScope)
- Solid understanding of Active Directory, Server, Database (SQL), networking & voice technologies
- Solid understanding of Linux server, networking and storage technologies
- Experience with virtual platforms (client and server) and Microsoft Office products
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset
Desired Skills/Experience:
- Telephony and network experience
- ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus
Job Responsibilities:
- Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
- Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards
- Manage and support infrastructure applications and related data repositories on a day-to-day basis
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
- Apply applicable information security procedures to maintain compliance across infrastructure applications
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Engineer /Real Time Messaging - Skype
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Skype for Business and MS Teams. Having hands-on experience with these platforms will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your PowerShell scripting skills, as this is a key requirement for the role. Consider creating small projects or scripts to demonstrate your proficiency, which you can discuss during your interview.
✨Tip Number 3
Gain a solid understanding of ITIL principles if you haven't already. This knowledge will not only help you in the interview but also show that you are serious about adhering to best practices in IT service management.
✨Tip Number 4
Prepare to discuss your experience with monitoring technologies like Splunk and SCOM. Be ready to provide examples of how you've used these tools to improve system performance or troubleshoot issues in past roles.
We think you need these skills to ace IT Infrastructure Engineer /Real Time Messaging - Skype
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Skype for Business, MS Teams, and other collaboration tools mentioned in the job description. Use specific examples to demonstrate your hands-on experience managing these platforms.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with PowerShell scripting and your understanding of ITIL principles, as these are key aspects of the position.
Highlight Technical Skills: Clearly outline your technical skills related to Windows Server environments, Active Directory, and monitoring technologies like Splunk or SCOM. This will show that you have the necessary expertise for the role.
Showcase Problem-Solving Abilities: Provide examples of how you've handled critical client escalations or managed production changes in previous roles. This will demonstrate your capability to manage the responsibilities outlined in the job description.
How to prepare for a job interview at Pontoon
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Skype for Business, MS Teams, and other relevant technologies. Be prepared to discuss specific projects where you managed these tools and how you resolved any challenges.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled critical client escalations or production changes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with ITIL Principles
Since a solid understanding of ITIL principles is beneficial, brush up on key concepts and be ready to discuss how you've applied them in your previous roles, especially in incident and change management.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's collaboration environment and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
