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- Tasks: Optimise customer journeys and create impactful journey maps for enhanced interactions.
- Company: Join Pontoon, a forward-thinking company in Edinburgh with a hybrid work model.
- Benefits: Competitive daily rate or salary, plus a 5% annual bonus.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in customer experiences while working flexibly.
- Qualifications: Strong analytical skills and proven journey mapping experience required.
The predicted salary is between 63000 - 63000 £ per year.
Pontoon is looking for a Business Analyst to join their team in Edinburgh, with a hybrid work model. The role focuses on optimizing customer journeys within the Intermediary Platform Savings Lab, requiring strong analytical skills and proven journey mapping experience.
Responsibilities include:
- Creating journey maps
- Utilizing insights for improvements
- Enhancing customer interactions
The position offers a daily rate of £475 or a PAYE salary of £63,000 per annum plus a 5% annual bonus.
Hybrid Customer Journey Manager – Edinburgh employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Journey Manager – Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Pontoon or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising your journey mapping skills. Be ready to discuss how you've optimised customer journeys in the past and share specific examples that highlight your analytical prowess.
✨Tip Number 3
Showcase your passion for enhancing customer interactions. Think about how you can bring fresh ideas to the table and be prepared to discuss them during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Customer Journey Manager – Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Hybrid Customer Journey Manager. Highlight your analytical skills and any experience you have with journey mapping, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences can help us optimise customer journeys.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you've had in enhancing customer interactions. We want to see how you can bring value to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Pontoon
✨Know Your Customer Journey Mapping
Make sure you brush up on your journey mapping skills before the interview. Be ready to discuss specific examples of how you've created journey maps in the past and the insights you've gained from them. This will show that you understand the core responsibilities of the role.
✨Analytical Skills Showcase
Prepare to demonstrate your analytical skills with real-life scenarios. Think about times when you've used data to drive improvements in customer interactions. Having concrete examples will help you stand out as a candidate who can optimise customer journeys effectively.
✨Understand the Intermediary Platform
Do some research on the Intermediary Platform Savings Lab and its objectives. Knowing how this platform operates and its impact on customer journeys will give you an edge. It shows you're genuinely interested in the role and have taken the time to understand the company's focus.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the current challenges the team faces in optimising customer journeys or how success is measured in this role. This not only demonstrates your interest but also gives you valuable insights into the position.