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- Tasks: Help customers with inquiries and support their home insurance needs.
- Company: Dynamic company focused on inclusivity and diversity.
- Benefits: Weekly pay, comprehensive training, and access to discounts and perks.
- Other info: Join a vibrant team and enjoy excellent career growth opportunities.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 11 - 17 £ per hour.
Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!
We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands.
Pay: £14.02p/hr
Contract Type: Temporary
Contract Length: 3 months
Start Date: 21st January 2026
Working Pattern: Full Time, 35 hours per week
Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off
Location: Based in Halifax, our newly refurbished office is just a 10-minute walk from Halifax train station. Plus, enjoy the convenience of free parking on-site!
What You'll Do:
- As a Home Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them.
- Handling customer inquiries with professionalism and enthusiasm
- Processing payments for changes to policies
- Providing accurate information and resolving issues efficiently
- Maintaining a high level of attention to detail while managing multiple tasks
What We Offer:
- Weekly Pay
- Comprehensive training and ongoing support to ensure your success
- A vibrant and supportive team environment
- Opportunities to develop your skills in the financial services industry
- Online payslips
- Dedicated aftercare team
- Annual leave allowance
- Employee Assistance Programme
- Access to Able Futures
- Eyecare vouchers
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
- Smart Spending App
- Workplace Pension scheme
What We're Looking For:
- Crucially, you're a people person - working with your team to provide an essential service to our customers.
- The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs.
- The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met.
- Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing.
- Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone.
Why Join Us?
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today for feedback within 3 working days!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Service Advisor in Halifax employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Halifax
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer service roles. Share your personal experiences and how they relate to the job, showing your passion for helping others and building relationships.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, you'll get feedback within 3 working days, so you won't be left hanging!
We think you need these skills to ace Customer Service Advisor in Halifax
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on your customer service background and any specific examples that demonstrate your ability to handle inquiries and resolve issues.
Attention to Detail: Double-check your application for any typos or errors. We value strong communication skills, so presenting a polished application shows us you pay attention to detail and care about the impression you make.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get back to you quickly!
How to prepare for a job interview at Pontoon
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and the specific responsibilities mentioned in the job description. Familiarise yourself with common customer service scenarios, especially those related to payments and home insurance, so you can speak confidently about how you'd handle them.
✨Show Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your emotional intelligence. Think of examples from your past experiences where you've successfully connected with customers or colleagues. Highlight your ability to empathise and ask the right questions to meet customer needs.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great opportunity to showcase your communication skills and problem-solving abilities. Practice responding to typical customer inquiries or complaints, focusing on maintaining professionalism and enthusiasm throughout.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the training process, team dynamics, or how success is measured in the position. It’s a chance to demonstrate your commitment to growing within the company.