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- Tasks: Be the go-to person for IT incidents and service requests, ensuring smooth operations.
- Company: Join Pontoon, a vibrant consultancy that values diversity and inclusion.
- Benefits: Gain hands-on experience in a supportive environment with potential for contract extension.
- Why this job: Make a real impact by supporting critical applications for a leading utility client.
- Qualifications: Experience in Service Desk roles and a solid understanding of ITIL processes.
- Other info: Dynamic team atmosphere with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: Bristol
Contract Type: 6 months - possibility for extension
We're looking for an experienced IT Service Desk Specialist to join a busy Data Platforms team supporting Reporting and Analytics applications for a leading utility client. This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and incidents through the service desk.
Key Responsibilities:- Act as the first point of contact for incidents and service requests via JIRA/service desk
- Log, categorise, triage, and resolve tickets, escalating to 2nd line where required
- Perform daily system health checks and proactively log/manage issues
- Review weekend batch streams and backup performance, escalating exceptions
- Manage user access and security provisioning (including Active Directory updates)
- Conduct periodic access audits ensuring compliance with data governance controls
- Coordinate and implement Change Requests (CRs)
- Promote and migrate changes into Test and Production environments
- Support developers with application access, deployments, and troubleshooting
- Provide clear communication and status updates to business and IT stakeholders
- Experience in a Service Desk / Application Support role
- Strong understanding of ITIL processes and change management
- Good knowledge of Windows-based enterprise applications
- Highly organised, process-driven, and detail-oriented
- Strong communication skills with the ability to build trusted stakeholder relationships
- Windows Server
- Active Directory
- Oracle SQL Server
- Power BI
- OBIEE
- SSIS
- IIS
- PowerShell
- VMware
- JIRA
Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
IT Service Desk Specialist in Gloucester employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Specialist in Gloucester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Desk Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL processes and change management knowledge. We want you to feel confident discussing how you’d handle incidents and service requests, so practice those scenarios!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight how you’ve built trusted relationships with stakeholders in past roles. We love to see candidates who can clearly convey technical information to non-techies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace IT Service Desk Specialist in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Specialist role. Highlight your experience with service desk operations, ITIL processes, and any relevant technical skills. We want to see how your unique background fits into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to convey information clearly in your application. Whether it's through your CV or cover letter, let us see how you can build trusted relationships with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pontoon
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes and change management knowledge. Being able to discuss how you've applied these principles in past roles will show that you're not just familiar with the theory, but you can also put it into practice.
✨Showcase Your Communication Skills
As an IT Service Desk Specialist, you'll need to communicate effectively with both technical and non-technical stakeholders. Prepare examples of how you've successfully managed stakeholder relationships and provided clear updates in previous roles.
✨Get Familiar with the Tech Stack
Take some time to understand the technologies mentioned in the job description, like Active Directory, Oracle SQL Server, and Power BI. If you can speak confidently about your experience with these tools, it’ll give you a leg up during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or service requests. Think through some common scenarios you might face in this role and prepare your responses, focusing on your problem-solving skills and attention to detail.