Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support for desktops and laptops, both in-person and remotely.
- Company: Join a leading employment consultancy working with a major UK Utilities organisation.
- Benefits: Enjoy hybrid working options, competitive salary, and opportunities for growth.
- Why this job: Make a real difference by helping users solve their IT issues every day.
- Qualifications: Proven IT support experience, excellent communication skills, and a valid UK driving licence.
- Other info: Field-based role with initial on-site responsibilities and flexible working arrangements.
The predicted salary is between 30000 - 42000 £ per year.
A leading employment consultancy is seeking a 2nd Line IT Support Analyst to deliver exceptional IT support services within a large UK Utilities organisation. The role primarily involves offering hands-on support for desktops and laptops, engaging with users face-to-face and remotely.
Candidates must have proven experience in IT support, excellent communication skills, and hold a valid UK driving licence. This is a field-based position with on-site responsibilities initially and hybrid working options afterward.
Field-Based 2nd Line IT Support Analyst – Windows Expert in Gloucester employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field-Based 2nd Line IT Support Analyst – Windows Expert in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a 2nd Line IT Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Windows support, and be ready to showcase your problem-solving abilities. We recommend practising common interview questions and even doing mock interviews with friends.
✨Tip Number 3
Show off your communication skills! Since this role involves face-to-face interactions, make sure you can explain technical issues in simple terms. During interviews, share examples of how you've successfully communicated with users in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Field-Based 2nd Line IT Support Analyst – Windows Expert in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Windows systems. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this field-based role. Share specific examples of how you've provided exceptional IT support and engaged with users effectively.
Show Off Your Communication Skills: Since this role involves face-to-face interaction, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you’ve successfully communicated with users in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pontoon
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems and common IT support issues. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since this role involves face-to-face interaction with users, practice explaining technical concepts in simple terms. Think about how you can demonstrate your ability to communicate effectively, especially when dealing with non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a user struggling with a software issue. Prepare examples from your previous roles where you successfully resolved similar problems, highlighting your approach and the outcome.
✨Understand the Company Culture
Research the UK Utilities organisation and their values. Being able to align your answers with their culture during the interview will show that you're not just a fit for the role, but also for the team. This can set you apart from other candidates.
