At a Glance
- Tasks: Provide 1st line technical support and manage IT service requests.
- Company: Leading utilities provider with a commitment to innovation and excellence.
- Benefits: Competitive hourly rate, supportive team environment, and professional growth opportunities.
- Other info: Full training provided; perfect for recent IT graduates.
- Why this job: Kick-start your career in data services and make a real impact.
- Qualifications: Strong problem-solving skills and basic IT knowledge required.
The predicted salary is between 40000 - 40000 € per year.
Duration: 6 months, extensions likely
Location: Bristol (fully office based)
Salary: 20.00 per hour PAYE
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.
Are you passionate about data and technology? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have an exciting opportunity for you to join our client's Data Platforms Team as a Data Service Desk Associate!
About Us
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK. With a commitment to excellence and innovation, they are dedicated to maintaining the highest standards of service and reliability.
Your Role
As a Data Service Desk Associate, you will play a crucial role in supporting internal IT service requests. This is your chance to work alongside talented developers and internal customers, ensuring that their queries and requests are handled efficiently and effectively.
What You'll Be Doing:
- Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
- Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms-related IT queries.
- Following internal processes and ensuring documentation is meticulously recorded.
- Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
- Raising Change Management requests, which includes obtaining necessary approvals and actioning migrations/access requests.
- Managing your time effectively to remain self-sufficient in your role.
What Makes You Stand Out:
We're looking for someone with:
- Strong problem-solving abilities and excellent communication skills.
- A general understanding of Active Directory and basic networking concepts.
- Experience with ITIL practices, especially in 'Continual Service Improvement'.
- Familiarity with Oracle Products (Oracle Data Integration ODI, Oracle Business Intelligence Enterprise Edition OBIEE, Hyperion).
- Knowledge of Microsoft SQL Server.
- Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
Who Should Apply:
This role is perfect for recent IT college and university graduates eager to gain experience and build a career in the field. Full training will be provided to ensure you succeed in your new role!
Why Join Us?
- Work in a vibrant and supportive team environment.
- Gain hands-on experience in a leading organisation within the utilities sector.
- Opportunity for professional growth and development.
If you are ready to kick-start your career in data services and make a positive impact, don't miss out on this opportunity! Join us in transforming the way we manage data and support our customers. Your future starts here!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Data Service Desk Associate in Gloucester employer: Pontoon
Join a leading utilities provider in Bristol as a Data Service Desk Associate, where you'll thrive in a vibrant and inclusive work culture that values diversity and innovation. With a strong commitment to employee growth, you'll receive comprehensive training and hands-on experience while contributing to a team dedicated to delivering exceptional service to nearly 8 million customers. This role offers a unique opportunity to kick-start your career in data services within a supportive environment that encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Data Service Desk Associate in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data service roles. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your problem-solving abilities and technical knowledge. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Data Service Desk Associate in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Service Desk Associate role. Highlight any relevant experience with data, IT support, or customer service. We want to see how your skills match what we're looking for!
Showcase Your Skills:Don’t just list your skills; show us how you've used them! If you’ve got experience with Active Directory, SQL Server, or any BI tools, give us examples of how you’ve applied these in real situations.
Keep It Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to manage applications and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Pontoon
✨Know Your Tech Basics
Brush up on your understanding of Active Directory and basic networking concepts. Being able to discuss these topics confidently will show that you're ready to tackle the technical aspects of the Data Service Desk Associate role.
✨Familiarise Yourself with ITIL Practices
Since the role involves continual service improvement, it’s a good idea to understand ITIL practices. Be prepared to discuss how you can contribute to improving processes and efficiency in the service desk environment.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully solved problems or handled difficult situations. This will demonstrate your strong problem-solving abilities, which are crucial for this position.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready about the team, the tools they use, or their approach to data management. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
