The National Energy System Operator (NESO) is seeking a Service Design Insights Analyst to translate customer insight into practical improvements for the RESP product and customer experience.
You'll gather insights from local authorities, energy networks and stakeholders, synthesize needs and pain points, and work with the RESP team to influence requirements, features and service blueprints, with a predominantly remote role and occasional in-person work across Great Britain.
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Remote Service Design Insights Analyst - Energy Strategy in England employer: Pontoon
Pontoon is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of London. With flexible working arrangements and a strong emphasis on professional development, employees are empowered to grow their skills while contributing to innovative AI-driven solutions in the banking sector. Join us to be part of a team that values your input and encourages meaningful contributions to customer experiences.
