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- Tasks: Optimise customer journeys and create impactful journey maps for enhanced interactions.
- Company: Join Pontoon, a forward-thinking company in Edinburgh with a hybrid work model.
- Benefits: Competitive daily rate or salary, plus a 5% annual bonus.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in customer experiences while working flexibly.
- Qualifications: Strong analytical skills and proven journey mapping experience required.
The predicted salary is between 63000 - 63000 £ per year.
Pontoon is looking for a Business Analyst to join their team in Edinburgh, with a hybrid work model. The role focuses on optimizing customer journeys within the Intermediary Platform Savings Lab, requiring strong analytical skills and proven journey mapping experience.
Responsibilities include:
- Creating journey maps
- Utilizing insights for improvements
- Enhancing customer interactions
The position offers a daily rate of £475 or a PAYE salary of £63,000 per annum plus a 5% annual bonus.
Hybrid Customer Journey Manager – Edinburgh employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Journey Manager – Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your journey mapping experience. We recommend using real-life examples to demonstrate how you've optimised customer journeys in the past.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Check out our website for the latest job openings. Applying through us not only gives you access to exclusive roles but also helps streamline your application process!
We think you need these skills to ace Hybrid Customer Journey Manager – Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and journey mapping experience. We want to see how your background aligns with the role of Hybrid Customer Journey Manager, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about optimising customer journeys and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Insights: When applying, think about including examples of how you've used insights to improve customer interactions in the past. We’re keen to see your thought process and how you approach problem-solving in this area.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pontoon
✨Know Your Customer Journey Mapping
Make sure you brush up on your journey mapping skills before the interview. Be ready to discuss specific examples of how you've created journey maps in the past and the insights you've gained from them. This will show that you understand the core responsibilities of the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Think of instances where you've used data to drive improvements in customer interactions. Bring along any relevant metrics or case studies that highlight your ability to optimise customer journeys effectively.
✨Understand the Intermediary Platform Savings Lab
Do your homework on Pontoon and their Intermediary Platform Savings Lab. Familiarise yourself with their services and how they enhance customer experiences. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, current challenges in customer journey optimisation, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.